Lead Implementation Consultant-Business Systems-100

GM Ryan is a professional search firm narrowly focused on the Technology industry.  Serving the venture capital and corporate community, we place high impact performers with growing companies throughout the United States. SUMMARY: Our client is a leading call center technology company looking for a top analytical and systems consulting talent to serve high profile clients on their enterprise implementation team. If you are a consistent top performer, join a company that is shaping the future of the call center industry and earn a top-talent compensation package.  As a lead business system consultant you will serve as a senior team member to implement the most innovative call routing/mapping technology in the call center industry.  KNOWLEDGE AND SKILL REQUIREMENTS:   Strong analytical skills and SQL skills. Ability to analyze large amounts of data to identify using SQL and Excel-based tools Ability to develop, implement, install, test, and troubleshoot complex applications software Project management and program management skills demonstrated by 5+ years of successful implementations Ability to develop technical documentation for training, software/hardware use, user procedures, and as-required project deliverables Ability to learn and support new applications and systems Knowledge of computer/computational science, data analysis, and programming technologies, concepts, and techniques Masters and/or Bachelor's Degree in CS/MIS from a top tier school preferred. Strong verbal and written communication skills. Strong MS Office skills. PRIMARY RESPONSIBILITIES:  Conduct the business analysis to develop the business case for deploying call mapping technology Analyze call center transaction data using SQL-based tools to identify trends and performance improvements Participate in requirements definition sessions with technical, sales, HR and operations staff and develop requirements documentation Participate in technical design sessions with technical, sales, HR and operations staff to develop technical design documentation Develop technical specifications for system interfaces Support: technical issues, reports and upgrades, third party add-on software Identify and address inefficiencies and streamlines current operational procedures Conduct system testing MRINetwork is the largest and most successful search organization in the world. Each MRINetwork office is a single point of contact to over 1,100 offices in more than 37 countries, our candidates have access to the right jobs virtually anywhere in the world. LOCATION: US-DC-Washington/Metro JOB CATEGORY: Engineering TYPE: Full Time, Employee SALARY: OPEN COMPANY: GM Ryan International EMAIL: Apply by Email