Manager, Licensing & Registration Services

Here’s a great opportunity to join our Compliance Division and have an important impact on our business! 

 

Kaplan Financial Compliance is a leading provider of regulatory software and outsourcing services to the insurance and financial services industries.

 

As a part of Kaplan Professional, a leading provider of continuing education, certification, and professional development courses, we are a unit of Kaplan, Inc., a wholly owned subsidiary of The Washington Post Company.

 As a Manager, Licensing & Registration Services, you will be responsible for:

·  Providing leadership within the department to ensure client needs are handled in an accurate and timely manner

·  Establishing an atmosphere of responsibility and responsiveness within your teams and, along with other LRS managers, across the department

·  Working closely with other LRS managers to make recommendations for improvements to daily operations or solutions to problems within the department

·  Motivating and mentoring team members by providing clear and timely feedback, including areas needing improvement (and the plans to address such areas), where applicable.

·  Supervising and training multiple teams, as well as ensuring their productivity

·  Coordinating the proper distribution of workloads and adjusting schedules

·  Being proficient with the relevant details of client contracts, such as scope of work and performance standards and the penalties associated with noncompliance

·  Monitoring the teams for compliance to contractual performance standards

·  Creating processes and managing workflows for multiple outsourcing services

·  Developing and maintaining Standard Operating Procedures

·  Managing escalated and/or complex issues

·  Assisting with the implementation of new accounts, including software configuration and business processes

·  Managing client communications including weekly conference calls, on-site meetings and issue reporting

 

 

Requirements:

· Excellent verbal and written communication skills

· Ability to effectively manage and motivate diverse employee population to achieve the goals of the business.

· Ability to hold staff accountable and provide useful feedback and direction to get team members back on track when problems arise

· Strong leadership skills and a demonstrated ability to guide internal resources toward goals

· Ability to adjust and adapt to challenges

· Detail oriented professional with the ability to multi-task, work independently and support other team members

· Strong Interpersonal Skills with the ability to work effectively in a team environment.

· Proven track record in customer satisfaction

· Experience within the Insurance and Securities Industry preferred; experience within Licensing and Compliance area, a plus

· Familiarity and comfort with Microsoft Office Suite

· College degree preferred in Business or Management

· 5+ years of operations management experience, including customer relations

 

You'll receive great benefits, too - health and life insurance, 401K plan, medical savings account, vacation, personal days, and more.

 

We offer a great, highly entrepreneurial environment, a fast-growing company, and an outstanding compensation and benefits package. 

 

For consideration please forward your resume, cover letter, and salary requirements to Resumeskfc@kaplan.com

 

RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!

 

For further information, please see our website: http://www.kaplanfinancial.com.

 

***Due to the expected volume of responses, we’ll contact only those candidates in whom we have further interest. ***

 

Kaplan is an Equal Opportunity Employer.