Manager of Inside Sales Team

 


ACCOUNT MANAGER, INSIDE SALES



OVERVIEW
ServiceSource leads the Service Performance Management industry. We increase services revenue for leading high-tech companies such as Adobe, AT&T, GE Healthcare, Motorola, and Sun Microsystems through our exclusive focus on service share. We help our clients increase the number of customers they have service relationships with and grow the value of those relationships each year. Together, we deliver increased earnings, profits, and value to shareholders.

 

Headquartered in San Francisco, ServiceSource has four global service centers that serve technology customers in over 100 countries and 26 languages. We’ve delivered more than $3 billion in services revenue to the technology industry and manage more than 300,000 customer relationships annually. Founded in 1999, ServiceSource continues to grow at an unparalleled rate. We are private, profitable, and fully backed by a distinct group of individual and institutional investors led by General Atlantic and Benchmark Capital. Now is the time to join ServiceSource as it expands to the Nashville area. The company intends to hire more than 200 Inside Sales Representatives for the Nashville Sales Center in 2008.

 

This individual will be responsible for all activities to promote success within multiple clients. Responsibilities will include but not limited to: Client relationship management, forecasting, project management, major account selling, rep development, reporting and data manipulation.
This individual reports directly to the Director of Inside Sales; however, will work with Sales personnel to understand requirements for additional deliverables and key objectives for successful account management and growth within the account

RESPONSIBILITIES

 

Sales Management:Ensure that teams hit and exceed assigned targets each quarter Measure performance against quotas Monitor reps quarterly target Build and monitor monthly benchmarks for meeting and exceeding targets

 

Client Management:Effectively scrub client data and reports to determine with clarity the true opportunityHas clear view on account and how to maximize revenue Effectively communicate quarterly objectives to client Create and deliver quarterly business review presentations Assist sales in expanding business Work closely with client contact on reporting and forecasting Suggest areas for client growth opportunities

 

Data Management: Import and export of data in our internal systems Effectively scrub client data to determine with clarity the true opportunity Has clear view of client data to effectively drive opportunity Closely monitor data in our internal systems Manage carryover business Closely monitor unresolved business and implants strategy to resolve Create and implements territory opportunities for team

 

Team Management: Build sales teams and staff according to specific business requirements Responsible for creation of rep reviews and executes delivery Assign quotas, incentives and spiffsDrive call coaching strategy and feedback for reps Develop reinforcement training practices for reps in conjunction with Director of training Work with team lead to effectively train reps Work in conjunction with team lead to analyze performance forecasts

 

Other Responsibilities:Review reporting procedures and processes Responsibility for maintaining constant funnel for sales Overall resource management responsibility Maintain overall health of sales organization ensuring high morale and employee satisfaction levels Work with Marketing to develop materials with a focus on strategic programs and client acquisition Communicate and influence corporate business plan and execute against agreed upon objectives Proactively provide strategic insight to VP of Inside Sales on client opportunities

 

QUALIFICATIONS College degree, BA, BS preferred 6+ yrs Sales Management Experience is a must Candidate must have experience in Microsoft Office Suite with an emphasis on Excel, MS Access, and PowerPoint. Experience in Service, Renewal or Support Sales is a key advantage.

 

COMPENSATIONCompetitive compensation package  (Depending on skills, experience and performance)Stock options401k matchCompetitive health benefits including dental and vision coverage