Managing Consultant (Client Relationship Manager)

All Covered is focused on enabling the success of small businesses through the effective use and management of technology.  The company is the US industry leader in the provision of IT Services for companies with between 10 and 100 employees. Our company serves 37 of the top 100 cities in the US and has thousands of clients across every major industry.

 

Our comprehensive services, including network, server and desktop support are delivered by a world-class team of technical experts. They possess a broad-based knowledge and take a vendor neutral approach.  Our success with over 1,000 contracted clients has created a need for outstanding IT talent looking for exciting and lucrative career opportunities. 

 

Our culture is based on a core team of professionals always striving to deliver the best solutions for our clients.  We value honesty, enthusiasm, respect, ownership, excellence and a service oriented attitude.  This culture is essential to our success, distinguishing us from our competition and enabling us to hire and retain the best and brightest people in this business.

 

Job Summary: The objective of the MC is to grow and develop a very loyal, satisfied and profitable client base. The Managing Consultant (MC) is the primary relationship liaison between All Covered and an assigned ACC client base. The MC is responsible for the complete management of the relationship (from initial sales meeting to potential termination of services). 

 

Duties and Essential Job Functions:

·  Manage a group of clients to include:

Client retention

Client satisfaction

Client profitability

ACC/Project revenue and realized rate

ACC terms and pricing

Procurement revenue

Extended services/offerings

·  Overall responsibility for client communications.

·  Create and present Assessments and Technology Business Plans

·  Support sales team’s efforts by attending sales appointments and acting as market representative.

·  Coordinate with client account team in order to leverage resources as needed.

·  Identify and propose additional projects.

·  Responsible for overall client satisfaction.

·  Is viewed by client as business partner and IT advisor.

·  Maintain overall utilization rate between 50-60% with focus on escalations, projects, Assessments and TBPs.

 

Qualifications:

·  BA or BS degree or equivalent combination of relevant education and experience

·  Minimum of 3 years (five years preferred) of work experience in account management and technology consulting.

·  Ability to multi-task and manage multiple priorities

·  Must be able to learn new concepts, applications and technologies quickly

·  Have an entrepreneurial spirit, is a self starter, and thinks outside of the box

·  Ability to deal with changing priorities to complete tasks in a short period of time

·  Exceptional organizational and time management skills

·  Strong business development, negotiation, and influencing skills

·  Executive-level presentation skills delivering effective technical and strategic presentations to clients

·  Solid commitment to sales and customer service with good initiative and follow-through

·  Comfortable interacting at all levels within an organization

 

Internal/External Contacts:

Daily interaction with variety of clients and prospects.  When appropriate, leverage internal expertise and experience across All Covered.  The MC collaborates with the Systems Engineering Manager to ensure support expectations are met.  The MC works closely with the Business Development Manager and DCS to acquire new business.

 

Working Conditions:

The majority of work will be performed at client locations which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse.  Frequent driving from one client location to another.

 



Territory:

Two Positions Available - (1) East Bay/South Bay and (1) San Jose/Peninsula





All Covered offers competitive salaries and benefits

All Covered is an Equal Opportunity Employer All Covered is a Gold Certified Microsoft Partner