Natl Acct Coord.National Account Operations

POSITION PROFILENational Account Coordinators (NAC) play a pivotal role in the management and delivery of services to IKONs National Accounts. NACs serve as a central point of contact for all aspects of order placement and account management, and act as a liaison between the National Account Sales Teams and the ITT, billing, and IFS departments. NACs handle every NACO order from inception to post-delivery follow up and validations to ensure a timely delivery, accurate billing, and personalized support for IKONs National Customers. JOB DUTIES AND RESPONSIBILITIES INAP order tracking and supportResponsible for order input into both originating and installing District OMD paths across national and regional lines.Responsible for booking and funding of orders, which originate in Oracle.Responsible for completion and submission of ITT Equipment Placement documentation.Initiates the PO generation process and equipment procurement.Responsible for accurate tracking of order from submission through delivery and return of signed D&A.Assists in progressing the order through the Customer Support organization.Communicates with the customer and the National Account Sales Teams as to the status of orders Account management and customer satisfactionPerforms as central point of contact for communication regarding customer activity. This includes intracompany communication between business lines and divisions.Works on behalf of IKON and the customer to streamline and improve IKON processes in order to increase efficiency and effectiveness.Uses problem resolution processes to assist the National Account Sales Team. This will include requests for information pertaining to installations and invoicing.Works with the INAP Operations team when requested. Post-Sales and Implementation supportAssists in the installation process by coordinating the communication between ITT, sales, accounting, supplies and the marketplace.Prepares billing packet for IBS/IMS, where applicable.Coordinates monthly billing with IFS, where applicableResponsible for validation of cycle records and customer invoicing to ensure billing accuracy.Financial assistance and reportingEnsures all transactions are billable and fundable before install.Ensures billing accuracy by validating and managing set-up.Validates monthly reporting against install logs.Pursues corrections in OMD and Oracle Paths across business lines. Secondary DutiesAssists customers with supply placement and service calls via a customer service phone line.Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) 4 year college degree preferred2+ years of IKON experience or 3+ years of related proven experience preferred. Apply On-line IKON is an Equal Opportunity Employer, M/F/D/V.