Operations Manager

Do you believe in what you do?  Can you feel it?  Do you have what it takes?  How strong is your commitment?

 

These are the types of questions we encourage our 65,000 associates to ask themselves every day.  They are thinkers, doers, believers, achievers, leaders...

 

You can sum up the Sitel culture in three words:  Vision. Passion. Purpose.  These words are the heart of Sitel and embody everything we do.

 

Sitel is currently accepting resumes for the position of Operations Manager in our Madison, WI location.

 

 

Summary of Primary Job Responsibilities: 

 



Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.  Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met.  Provide leadership and management to associates; provide training and development of supervisory team.  Coach and mentor team supervisors.  Regularly conduct supervisor team meetings.  Supervise multiple teams for one or more clients.

 



 

 

Typical Qualifications:

 



 

Education:  Four-year college degree in business management/administration or equivalent combination of education and directly related experience.

 

Experience Target:  Four or more year’s directly related experience including two or more years supervisory experience.

 

Skills:  Strong leadership skills with ability to manage large groups of people.  Strong verbal/written communication and facilitation skills.  Strong interpersonal skills and experience demonstrating successful customer relationship management ability.

 

Knowledge/Abilities: Demonstrated knowledge of contact center operations and customer support.  Demonstrated knowledge of technology industry and general business management.  Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals.

 

 

 

Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. If you meet the above qualifications, Please apply below.  Criminal background investigations will be obtained for all candidates being considered for this position. EOE