Order Processing Rep III

JOB DESCRIPTION:UPS Supply Chain Solutions is currently seeking Order Processing Representative III (RTC), who will have three or more years experience in a fast-paced inbound call center or closely related environment.  This is a dispatcher position that handles all customer activities concerning their containers once they are deposited in the country. The OPR III must be comfortable working with brokerages, warehouses, trucking companies, terminals, rail heads and steamship lines, drivers, etc. Any disputes, claims or questions, are handled by the OPR III as they are the first line of communications with the drivers.Order Processing Representative III (RTC) may be responsible for: Work with the DOT/BIT personnel in enforcing all state and Federal guidelines, which will also involve insurance for both owner operators and lease drivers. Process international transportation orders, quotes time in transit for services, and book cargo as required. Trace shipments when necessary. Order entry, tracing, and proofs of delivery for warehouse clients. Quote, administer and facilitate hand carry services for transportation clients. Work with customers, suppliers, and various shippers to route, pick-up and/or trace shipments as necessary. Resolving problems and maintaining an ongoing professional relationship with the customer and vendors. Processing international shipments utilizing web based programs; ensuring specific customer requirements are followed. Issuing customer requested and internal status reports. Data entry of customer orders to include routing, tracking, and proof of delivery. Obtain proofs of delivery and charges from international agents. Investigating status of existing service requests or initiating a new order by confirming and entering the appropriate customer and data request. Maintaining quality standards established by UPS Supply Chain Solutions, our customers and vendors. Escalating problems and concerns beyond the ability of the OPR to an immediate supervisor or manager. Effectively communicating with customers and their suppliers as necessary. Minimum Requirements HS Diploma or equivalent Three or more years customer service experience in a fast-paced inbound call center environment or closely related experience Demonstrated ability to manage multiple tasks in a fast-paced environment under minimal supervision with a high attention to detail Strong analytical, oral/written communication, customer service, and time management skills Experience in transportation, logistics, and freight and freight forwarding a plus Proficiency in Microsoft Office (Word, Excel, and Outlook) Typing skills 35-40 wpm highly desirable.BASIC QUALIFICATIONS: A High School diploma or equivalent is required. Proficiency in Microsoft Office (Word, Excel, and Outlook) is required Three or more years customer service or call center experience is required Legal authorization to work in the US is required. Shift flexiblity is required.OTHER CRITERIA:Employer will not sponsor visas for position.There is no relocation available for this position.UPS is an Equal Opportunity Employer