Preventative Maintenance Technician Trainee-Reading, PA

Job Category Installation/Maintenance/Repair Career Level Experienced (Non-Manager) Preventative Maintenance Technician Trainee-Reading, PA Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.Sears Holdings Corporation is the nation's third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has Martha Stewart Everyday products, which are offered exclusively in the U.S. by Kmart and in Canada by Sears Canada. The company is the nation's largest provider of home services, with more than 14 million service calls made annually. For more information, visit Sears Holdings' website at http://www.searsholdings.com* Sears is the nations largest product repair service provider* Product Repair Services is 2.2 billion business for Sears Holdings Corporation * Product Repair Services has pioneered the use of ISO 9000 registration and Sears Sigma principles in a service environment, evidence of the organizations commitment to quality and professionalism.* Product Repair Services is a designated growth business for Sears Holdings Corporation.To provide technical service on Preventive Maintenance calls, shuttle necessary parts and supplies for service repair completion for repair technicians, to perform on-the-job training tasks when working with a Repair Technician on call types.QualificationsPerform Preventive Maintenance Checks in the customer s home.Ride with or meet technician at designated location to assist on service call when assignedShuttle parts and supplies to technician when applicableProvide courteous customer serviceWork as a dedicated team member to ensure fast, flexible and expert service to every customerDemonstrate a sense of urgency to meet customer time commitments Successfully complete all Technician training elements within required timeframesMeet key performance metrics and/or productivity goals as defined by the businessProvide knowledgeable and courteous preventive maintenance serviceContinuously look for methods to improve business performance and enhance the customer experienceFollow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customerAbility to receive truck stock at home if the company vehicle is retained at the technician's place of residenceMaintain truck stock inventory within the prescribed company guidelines and standardsFollow the truck maintenance schedule and keep a clean, organized truckAdhere to all company policies and proceduresPerform miscellaneous duties as assignedExperience/Education Requirements:High school diploma or general education degree (GED) preferredMust be at least 18 years of ageMechanical aptitude requiredMust be able to pass the pre-employment drug screen, criminal background check and driver's license checkMust possess and maintain a valid state driver's license per company policyRequired Job Competencies:Work well with others in a team environment to deliver high performance resultsOutstanding customer service skillsOpen to change and the ability to implement change quickly and effectivelyConvey a positive image of the company in all actions and behaviorsExcellent communication skills Good listening skillsBenefitsAs a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from:MedicalDentalLife InsuranceVacation Holidays401k with company matchShort and long term DisabilitySears merchandise discountsHealth Care Flexible Spending AccountDependent Care Spending AccountBusiness travel insuranceWorklife solutionsVision PlanLegal PlanLong Term Care PlanPet InsuranceAuto and Home InsuranceBusiness Travel Accident CoverageMortgage AssistanceSears is an Equal Opportunity/Affirmative Action Employer.