Principal / Senior Principal, Product Management

Principal/Sr. Principal, Product Management

Behavioral Analytics™ Monitoring Group
eLoyalty has developed a revolutionary technology that automatically interprets human conversation, predicts human behavior and generates business insight, called Behavioral Analytics™. While run like a small entrepreneurial business, Behavioral Analytics™ has become a major growth business unit of eLoyalty which has built a strong Service Offering around Cisco’s Unified Contact Center Enterprise products (UCCE). Bookings in this area have increased ~300% over the last two years!  The innovative nature of Behavioral Analytics™ has enabled eLoyalty to strengthen its Partnership with Cisco and establish strategic relationships with key clients in the Health Care and Financial Services industries.



Behavioral Analytics™ has widespread applicability to create new forms of Analytics for Customer Service, Sales, Operations and Marketing.  We have built strong traction in the first 12 months of marketing this service as evidenced by the signing of several large contracts with Fortune 500 companies. eLoyalty’s pipeline of new Behavioral Analytics™ opportunities is rapidly expanding and we believe the size of the market it is creating could be in excess $1b.  We have a blue chip set of investors who believe that as Behavioral Analytics™ gains traction, the upside potential for the Company and its employees will be very significant.

 



As a publicly traded enterprise with over 450 employees company-wide and offices in Lake Forest, IL, Austin, TX and Edina, MN, the Behavioral Analytics™ business unit is ~110 employees.  This gives each employee the benefit(s) of working in a small entrepreneurial culture (flexibility, responsibility, etc.) while having the stability of a mid-size firm! Driven and inspired by the significant early success of the Behavioral Analytics™ capabilities, eLoyalty will hire an exceptional individual to further develop and commercialize this business. 



Principal / Sr. Principal



We seek a Principal / Sr. Principal to help build and drive our product management efforts for Behavioral Analytics™.  Driven and inspired by the significant early success of the Behavioral Analytics™ capabilities, eLoyalty needs to recruit an exceptional individual to further develop and commercialize this segment of business.  This is a unique opportunity for an entrepreneurial-minded individual to assist with the delivery of our present and future offerings to the marketplace. 

 

This position reports to the Vice President of Product Management and Innovation.  The location will be in downtown Chicago or at corporate headquarters in Lake Forest, Illinois, a suburb on Chicago’s North Shore.

 

· The overarching responsibility of the individual recruited to this key role will be the successful development of the product management function.  This will include developing the process (flow, key inputs and outputs, prioritization criteria, weighing changes to existing functionality versus new functionality, decision-making process, etc.), figuring out how to make it big, highly visible (both to the company and clients), and the cornerstone function behind Behavioral Analytics Product Management & Innovation.  This will also include the development and communication of the development roadmap to the company, clients and investors. 

 

Key responsibilities include:

· Assist in developing world class expertise regarding how to manage product and innovation initiatives that are directly impacting clients while taking our offering to the next level

· Help build this knowledge into a core strategic differentiating competency for eLoyalty relative to competitors

· Leverage this knowledge/competency to drive widespread adoption within the Behavioral Analytics™ business unit

· In partnership with eLoyalty’s technology team, build and lead a process to manage capacity constraints and workload while driving our development bandwidth against the right priorities

· Contribute to the direction and evolution of the Behavioral Analytics offering as part of a small tight-knit team

· Importantly, we are seeking an entrepreneurial, energetic, business strategist and implementer who, with the VP of Product Management & Innovation and others at eLoyalty, can build this innovative capability into a highly successful business, as measured by significant client/market impact, revenues, and profitability.

 

Core Competencies

The following competencies will be important for success in this key role:

· Exceptional thinking (analytical, conceptual, and creative)

· Exceptional execution: driving results in a collaborative yet decisive manner

· Structured thinking and work management (must be able to develop the roadmap then execute it)

· Ability to be firm/resilient as role represents a fundamental change to the operation of the company 

· Ability to run highly efficient and organized meetings with senior executives

 

The ideal candidate will be:

· Degreed in Computer Science or Software Design/Engineering; MBA is a plus

· Strong intellect, respected as being smart, structured and strategic with high intellectual capacity

· High presentable and impactful, with significant personal and professional polish

· Logical, responsible, and organized

· Warm and personable

· Strong interpersonal skills, both internally (within the organization) as well as externally (with existing and prospect clients, as well as with potential business partners)

· An effective collaborator and relationship builder

· Driven by high performance standards

· A talented communicator who actively looks for ways to work effectively with the company’s many internal and external constituencies.

· Hands-on

· Self-assured, but not arrogant

· A builder and leader, able to energize, influence and motivate others

· Driven by high performance standards

· A talented communicator who actively looks for ways to work effectively with the company’s many internal and external constituencies.

 

eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement.  With a long track record of delivering proven solutions for many of the Fortune 1000, eLoyalty's offerings include Behavioral Analytics™, Integrated Contact Solutions and Consulting Services, aligned to enable focused business transformation.  For more information about eLoyalty, visit www.eloyalty.com.  eLoyalty is an Affirmative Action/Equal Employment Opportunity employer:  All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, ancestry, disability, medical condition, sexual orientation, domestic partner status or Vietnam Era Veteran status.