Receptionist - Bilingual

A well established employee benefits brokerage firm located in the heart of Sacramento is looking for a Receptionist to who has a commitment to excellence and outstanding customer service skills.  Our reputable firm has been serving the community since 1995 offering employee health benefits solutions with market expertise and exceptional service.

 

RESPONSIBILITIES INCLUDE: Answers incoming telephone calls in a timely fashion, determines purpose of callers, and forwards calls to appropriate personnelTakes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.Answers questions about organization and provides callers with address, directions, and other information.Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.Receive and open all mail including Fed Ex and UPS packages.  Distribute to the proper staff member.Prepare mail, order postage and drop mail at the end of the business day.Shred documents placed in the shred bin and empty it as needed.Replenish paper in office equipment.Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.Performs other clerical duties as needed, such as filing, photocopying, collating, ensures office is kept neat, and runs errands as needed.

 

PERFORMANCE CRITERIA:Manage difficult or emotional customer situations and respond quickly and effectively to meet customer needsContribute to building a positive team spirit and supports everyone's efforts to succeedTreat people with respect and work with integrity and ethicsComplete administrative tasks correctly and on timeDemonstrate accuracy and thoroughness and look for ways to improve and promote qualityArrive consistently at work and on timeSeek increased responsibilities and identify what needs to be done and takes action before being asked or the situation requires it

 

OTHER Skills AND QUALIFICATIONS:  

Must speak, read, write, and understand fluent Spanish; must have reception experience in a busy office environment; be proficient using the Microsoft Office suite of products.

 

Qualified candidates should submit a resume to the attention of Molly Conger:

Email address:  CongerHR@bellsouth.net