Resource Associate/Scheduling - Dallas - 00J2T

The Resource Coordinator 1 is considered an entry level position, and is generally responsible for managing intern and staff schedules. This role will focus on matching resource needs with availability while taking into consideration skills required, personal preferences and engagement risk. The individual will work with other Resource Coordinators and client service executives to balance workloads and address staffing needs as required. In addition, the Resource Coordinator may perform duties of the Resource Administrator if a separate role for this activity is not defined in the areas. Responsibilities This role will focus on staffing a practice group/level within a single office/location. Assign appropriate client service personnel to engagements by assessing information presented, reviewing options available and presenting recommendations based on area policies and client requirements (complexity of engagement, continuity, expertise required, etc.). Challenge hours and personnel scheduled as appropriate to ensure efficient utilization of resources. Promote and monitor the sharing of resources; network with other team members across areas and service lines to address resource needs and/or conflicts. Resolve conflicts with engagement team members to ensure appropriate solutions are identified in a timely manner considering engagement requirements and developmental goals of staff supported. Build relationships and communicate continuously with client service personnel to identify personal schedule preferences and/or career development issues. Focus on engagement needs while balancing individual's preferences (i.e. career goals, industry preferences, travel preferences, etc.). Proactively identify and address scheduling issues (i.e. excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues). Reassign projects as personnel leave/join firms, or due to client delay/acceleration. Monitor unassigned resources, act as primary point of contact for local unassigned staff; proactively identify assignments. Fill open needs as identified; proactively investigate projects that may be able to release individuals to meet requirements. Regularly communicate regarding headcount activity and any performance issues surfaced by engagement teams. Work with Campus and Experienced Hire recruiters regarding needs and start dates for interns, staff hires and transfers. Review actual and projected utilization, anticipate availability and proactively take action to minimize unassigned time while balancing the workload of all client serving individuals supported. Analyze Plan/ARMS/Actual to assist in forecasting hours, tracking utilization and monitoring headcount. Raise issues identified to Resource Management executives. Appropriately prioritize staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations. Identify over and under utilized personnel, be proactive in identifying additional resources to bring utilization in line with their peers. Negotiate with client serving teams to shift time or create individual availability in order to meet staffing priorities for the office/area. May oversee administrative support staff; however, generally will not have supervisory responsibilities. Minimal supervision on a day to day basis, must be able to work independently and be able to set priorities as appropriate. Consults with Resource Management executives only as needed regarding issues/conflicts they can not resolve. Approximately 5 to 10 % overtime generally incurred. To qualify, candidates must have: a bachelor's degree, or equivalent work experience1-2 years of related work experience Skills: strong analytical skills ' detail orientedproficient in scheduling tool and other Microsoft applicationsvery strong oral and written communication skillsproficient at negotiation skills and conflict managementstrong client service focus ' responsive to requests, maintains a sense of urgency in resolving issueswell versed in firm and area policiespossess strong problem solving skillsflexible in adapting to constantly changing prioritiespossess outstanding teamwork and interpersonal skillsself-starter, able to work independentlyability to coordinate multiple tasks ' strong organizational skillschange agent TX-Dallas