Senior Solution Analyst - Document Management

POSITION PROFILE Provides technical delivery of Professional Services solutions. Provides customer training on PS solutions and technical support for sales presentations. Understands customer requirements and designs and implements IKON-recommended enabler-based solutions. Responsible for resolving application, software and connectivity problems requiring on-site customer support and for interfacing directly with vendor support reps to isolate and solve technical issues. Masters a broad array of enablers and is considered a subject matter expert in one or more professional services disciplines. Will cover San Antonio and Austin areas.JOB DUTIES AND RESPONSIBILITIES Analyzes and documents customer technical requirements and designs solutions Acts as a subject matter expert in one or more critical professional services disciplines including production, capture, document management, consulting, forms design and workflow At the direction of the Solutions Analyst Manager, develops or contributes to Statements of Work for solutions implementation with the Solutions Consultant, vendors and customers. Develops and executes implementation plans for selected solution and coordinates with IKON, customer and third-party resources. Understands customer requirements for support services; may recommend and deliver billable services as appropriate. Diagnoses and resolves application, software and connectivity problems requiring on-site support from technical operations. Partners with the Customer Services team to resolve problems and ensure customer satisfaction. Delivers ongoing product training for IKON sales team and customers; attends required training sessions. Assists sales team by providing technical support in sales presentations and customized demonstrations. Responsible for ongoing personal skill development through the attainment of appropriate certifications and attendance at training. Serves in a mentoring capacity to assist in the training and development of Systems Analyst team Leverages IKON and external business forums, communication channels and libraries to contribute to the overall expansion of the knowledge base relative to advanced solutions in the Area At the direction of the MPS/ESM, assists local Area sales and leadership in providing direction for account strategies relative to the leveraging and positioning of IKON?s portfolio of PS solutions May act as a senior technical project lead responsible for the management of internal and external resources as required. Provides ongoing fee-based post-implementation support as required. Performs daily administration of Professional Services system of record. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) College degree (computer science, information systems, engineering) or equivalent experience in a related field required. Minimum of 3 years of related work experience including a demonstrated track record of success in technical sales support and/or document management industry related experience, 5 years preferred. Proficiency in MS Office Suite required MCSE, MCP, CDIA+ certifications preferred Apply On-line IKON is an Equal Opportunity Employer, M/F/D/V.