Site Manager

Canon Business Solutions is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.  If you are goal oriented, have an interest in technology, supervisory experience, and are an outgoing person this may be the position for you! As one of Canon Business Solutions' Site Managers you will be responsible for all on-site business activities for specifically assigned customer account(s), ensuring compliance with established standards and policies for the operation, managing and developing site human resources, meeting site financial goals, formulating a partnered, working relationship with the Administrator and achieving high levels of customer satisfaction. Canon Business Solutions offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more! Job Duties Your specific job duties will include the following: Production & Workflow • Monitor and ensure compliance with established workflow processes and procedures • Manage job scheduling to ensure on- time completion of jobs and other critical production and fulfillment deadlines. • Oversee efficient and economical utilization of equipment, materials and labor. • Proactively pursue the development of standard practices and update site procedures accordingly. • Communicate work volumes and production workflow in daily staff "huddle" meetings. Client Relations • Act as primary on-site CBS contact for customer • Maintain targeted levels of customer satisfaction • Develop excellent customer relationships via formal and informal meetings • Solicit customer feedback and ideas for service improvement Supervision & Employee Relations • Monitor and ensure staff compliance with established processes and procedures. • Train, motivate, develop and manage site personnel for performance improvement. • Set developmental goals and conduct periodic performance reviews with direct reports; monitor performance reviews of indirect reports. • Oversee employee training and staff development. Ensure participation in designated classes. • Keep staff updated with all site and CBS information. Equipment Knowledge & Care • Establish a working familiarity with equipment capabilities; maintain all equipment to manufacturers specifications. • Keep abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information. Administration & Reporting • Maintain targeted levels of profitability • Manage and control inventory and assets • Manage the processing of payroll information for site employees • Manage on-site payables and purchase orders • Manage and maintain site business records Other • Grow existing business and develop new business opportunities within customer location with the support of the sales executive. • Manage vendors utilized by site and correspond with client as required. Your qualifications must include a bachelor's degree and/or 3 to 5 years experience managing customer locations. You must also have experience with previous P and L responsibility, customer service, and the ability to multi-task, excellent communication skills, prior management/supervisory experience, strong interpersonal skills, ability to move paper and lift packages, and experience in Facilities Management support services. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=505967-3-583 Job Title: Site ManagerCompany: Canon Business SolutionsLocation: US-NY-New YorkJob Category: Customer Support/Client CareCareer Level: Manager (Manager/Supervisor of Staff)Reference Code: Customer Support/Client Care