Supervisor I (Call Center)

Job Status: Full Time, Employee Base Pay: Less than Additional Pay: Commensurate with Experience Category: Customer Support/Client Care Req'd Experience: Less than 1 Year Reference Code: 11462BR   |   Email This Job   |   Company Jobs Job Description Responsibilities include:-Directly supervise a team of Call Center Agents, carrying out supervisory responsibilities in accordance with organization's policies and applicable laws. -Interview, hire and train employees.-Plan, assign, and direct work.-Develop and deliver performance appraisals.- Reward and discipline employees.-Address complaints and resolve problems.Qualifications3- 5 years experience working in a call center environment with at least 2 years of lead/supervisory experience is required.High School education required. Associates degree or equivalent technical training preferred. -Excellent written and verbal communication skills. -Excellent organization skills. -Ability to prioritize.Mortgage background preferred.Bi-lingual a plus.Candidate must be able to pass an extensive background investigation including criminal, employment and education verification as well as a pre-employment drug screen.The First American Corporation is an Equal Employment Opportunity/Affirmative Action employer. Qualified applicants are considered for employment and employees are treated during employment without regard to race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status, or any other characteristic protected by state or federal law.   |   Email This Job   |   Company Jobs