Supervisor Inside Sales Reps Retail

Title:  Inside Sales Team Supervisor

Location: Chicago Metro

Phoenix Ink is an International Company building our first Inside Sales (Vender) Rep staff. The Chicago Metro area will be part of our first roll-out with other cities nation wide to follow. We are a retail recycling company. The product we represent is recycled we give our customers an opportunity to save money and impact our planet from a green point of view.  This is a Retail Sales Leadership position. We are seeking individuals with retail sales and supervisor/management experience. More important will be someone with the ability to work at multiple retail store fronts and build lasting relationships with the personnel at these locations and lead a staff of 8-20 Sales Reps.  We need people who are Energetic, Motivated, Dependable and Passionate about what they do. If you are Passionate about Green, and impacting our planet for the Better, have retail Sales and Retail Supervisory Experience then this may be the job for you. You must have a valid Drivers license and your own transportation. Background investigation and drug testing will be required. Our pay is competitive and we pay certain expenses. This is a fulltime position.

Purpose of Position:

The Inside Sales Team Supervisor will participate in a wide range of field based Sales activities and be adept at leveraging resources, information flow, and communications.  This role requires an individual who is hands-on with strong technical and practical abilities, is collaborative and positive, adept at knowledge transfer, and has excellent communications and interpersonal skills.  The Inside Sales Team Supervisor will act as a role model, setting high professional standards, excellent responsiveness, embrace top quality service delivery and demonstrate a passion for customer satisfaction.  There will be a degree of travel required across the Chicago Metro Area.  The Inside Sales Team Supervisor position requires flexibility and willingness to travel, and in instances work to highly flexible hours.

Company Overview:

Phoenix Ink is a fast growing applied technology company specializing in the design, sale, and support of a system which refills printer ink cartridges.  With over 1.3 billion ink jet cartridges sold last year, the company recognised the huge opportunities that exist for a system capable of refilling spent cartridges.  From its Research and Development base in Malaga, Spain the Company designs and produces its CE22 Ink Refill Kiosk System, which is capable of refilling a significant majority of popular ink cartridges on the market.  It is also fully future-proof being upgradeable to meet new ink cartridge designs.  The Company’s customers are major retail chains who sell Ink cartridges, with the Ink Refill Kiosk providing an in-store cartridge filling solution.  The company has a complete U.S.  Presence our corporate offices are located in Dallas TX.

Check us out at www.phoenix-ink.com

The Phoenix Ink Refill Kiosk:

The most advanced and complete refilling solution in the world.

 Because the CE22 Ink Station is computer controlled, there are no knobs, dials or switches master or days of training to undertake.  Simply select the model of cartridge on the touch screen, follow the on-screen step by step instructions and the semi automated system will fill the cartridge using it’s unique computer controlled multi vacuum chambers and precise digitally controlled ink delivery system.  The Ink Station also has fixed filling stations for non- sponge cartridges.

Once the cartridge is filled, the Ink Station will then printout a bar coded adhesive ticket to be placed on the stores packaging.  The system then logs the sale in its Sales Control Software (SCS) providing a daily sale report facility.  The Ink Station can also be fitted with Point of Sale software which will print out a sales ticket, bar code scanner for other products such as compatible cartridges giving a complete kiosk solution.

The CE22 Ink Station can also be connected to a main server via a standard Internet connection to report on individual machine sales and stock levels within a store chain or franchise group environment.  This means that the Ink Station can automatically be updated with new cartridges as they are released onto the market.  The CE22 Ink Station is made from the latest light weight materials and has a unique modular design

The CE22 Ink Station is fitted with an atomized spray cleaning unit to clean cartridge printing heads and cartridge exhausting units to remove old ink from the cartridge before filling.  The CE22 Ink Station uses high powered vacuum pumps, thus eliminating the need for noisy and bulky air compressors in an in-store environment.

Job Description:



Title:

Retail Internal Sales Representative (Supervisor/Lead)

Department:

Inside Sales (Field)

Reports to:

Director of Internal Sales

Knowledge, Skills and Abilities:

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Sales and Marketing - Knowledge of principles and methods for showing, promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, and sales techniques.

Administration - Knowledge of business principles involved in strategic planning, resource allocation, human resources modeling, production methods, and coordination of people and resources.

Education and Training - Knowledge of teaching and instruction for individuals and groups as well as the measurement of training effects.

Communications and Media - Knowledge of communication, and dissemination techniques and methods. This includes alternative ways to inform via written, oral, and visual media.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management - Managing one's own time and the time of others.  

Generalized Work Activities:

Selling or Influencing Others – Using persuasive skills with others to buy services or merchandise by qualifying a customers needs through engagement and interaction. Recommend right product or service based on proper qualification. 

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources as directed.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, the government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Minimum requirements

Able to work legally in the United States, High School Graduate or equivalent GED, ability to work nights, weekends, and fluctuating shifts. Able to stand for long periods of time, minimum of 2 years Retail Sales or related experience required. The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

Tools and Technology

Tools:

Ink Refill Machinery – Cartucho brand ink refill machines

Desktop computers - Desktop computers

Technology:

Touch Screen Monitor-Cartucho Ink Refill Machine

Spreadsheet software - Microsoft Excel

Word processing software - Microsoft Word

Electronic mail software - Email software

Internet browser software - Web browser software

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Interested applicants should;

Send a resume to Director of inside Sales Scott Helgesen scotthelgesen@phoenix-ink.com

You can call Scott Helgesen @ 585-747-0143

For more info or to check us out go to www.phoenix-ink.com