Technical Support Engineer II

ABOUT THE OPPORTUNITY

CareCentric is the only provider of total solutions for the home health industry—from industry-leading software to comprehensive business services. With more than 35 years of technology expertise and domain knowledge, CareCentric provides solutions for home health, private duty, hospice, home medical equipment, home pharmacy, long-term care and assisted living providers—allowing its customers to focus on patient care and business growth.

We are headquartered in Atlanta, GA with 8 offices nationwide. At CareCentric, we believe a high level of quality and service is achieved one way - by bringing together qualified, motivated and resourceful people. Our employees lead the industry in experience and knowledge and we are committed to maintaining that standard each time we seek to grow our team. If you want to join a successful company that cares about its’ employees, CareCentric is the place for you.

 

SUMMARY

This position is responsible to review, analyze, and evaluate information technology systems operations. Evaluation, design and maintenance of local area networks (LAN), data network, and telecommunications systems is also required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·  Maintains local area networks (LAN), data network, and telecommunications systems.

·  Troubleshoots LAN, data voice networks problems.

·  Administers departmental LAN or shared software and hardware.

·  Performs moderately complex engineering, configuration, installation, maintenance, and upgrade of the systems

·  Researches, evaluates, and recommends hardware and software.

·  Serves as troubleshooter on moderately complex system problems

·  Sets up user accounts on company’s servers and runs necessary system backups.

·  Provides technical support for PCs and LAN networks.

·  Performs Installs, Moves, Adds and Changes (IMACs) to the company’s PC environment.

·  Supports, troubleshoots voice mail and telephone PBX extensions.

·  Participates in project-related activities and leads large scaled projects.

·  Provides technical support to the Support Engineer I.

·  Perform other duties as assigned.

 

QUALIFICATIONS:

 

 

 

·  Operating Systems

o Basic working knowledge of operating systems and platforms including networks, programming techniques, and database technologies. 

o Windows 95/98/NT/2000/XP/Vista - Windows 95/98/NT/2000/XP/Vista user and setup skills.

o Basic experience in NT/2000/2003 system administration including system maintenance, workstation support, Internet connectivity, and back-up procedures.

o Cisco / Juniper – Internetwork Operating Systems (IOS).



·  System Administration Skills

o Experience in system maintenance, workstation support, Internet connectivity, and security services. 

·  Education/General Experience

o Bachelor’s degree Computer Information Systems, Computer Science or in a related area.

o 3-5 years of experience in at least 4 of the following subject areas:

-  Microsoft Windows Active Directory 2000/2003

-  Microsoft SQL Server 2000/2005

-  Exchange 2000/2003

-  Microsoft Terminal Services 2000/2003

-  Voice Architecture to include Inter-tel PBX or Similar Phone System

-  Server Hardware and Architecture to include RAID sets, Disk Arrays, Memory, Processor configurations

-  Mobile device communications message such as Blackberry Enterprise Sever (BES) or Goodlink.

-  Citrix Presentation Server

o Present a positive image that reflects well on the organization.   

o Must be detailed oriented while handing multiple concurrent tasks with minimal supervision.

o Excellent work ethic and commitment to job responsibilities.

o Strive to improve skills and achieve goals despite setbacks, obstacles. 

o Bring energy, enthusiasm, and a positive attitude to the job. 

o Top-notch interpersonal skills and the ability to interact with all levels of employees, customers, and vendors professionally.

o Must be a self-starter, with ability to work well as part of a team and independently.

·  Operating Systems

o Basic working knowledge of operating systems and platforms including networks, programming techniques, and database technologies. 

o Windows 95/98/NT/2000/XP/Vista - Windows 95/98/NT/2000/XP/Vista user and setup skills.

o Basic experience in NT/2000/2003 system administration including system maintenance, workstation support, Internet connectivity, and back-up procedures.

o Cisco / Juniper – Internetwork Operating Systems (IOS).



·  System Administration Skills

o Experience in system maintenance, workstation support, Internet connectivity, and security services. 

·  Extensive System Administration Skills

o Experience in system maintenance, workstation support, Internet connectivity, and security services. 

o Experience in Server hardware and platforms.

o Experience in various application support, configuration and maintenance.

·  Advanced Computer Networking Skills consisting of:

o Knowledge of protocols, security, capacity management concepts and performance tuning. 

o Experience with system maintenance including security, load monitoring, and backup.

o Knowledge of network terminology and standards of deployment.

o Experience troubleshooting network clients and servers.

o Experienced in the evaluation, design and implementation of network clients and servers in a Wide Area Network and Local area Network installation.

·  Advanced Data Processing Skills

o Experience with data processing including data analysis, process analysis, and process modeling.

o Understanding of data center operations and procedures. 

·  Diverse Product Skills Knowledge

o Able to explain product features and benefits. Is familiar with competitors' products.



·  Technical Support Skills

o Experience in a help desk or IT support environment.

·  Detailed and Thorough Analytical Skills

o Experience with process improvement methodologies. 

o Skilled at analyzing complex functions, procedures, and problems to find creative, logical, solutions.

o Combines experience and knowledge to assess issues, research and evaluates options, and provide solid solutions.

·  Customer Skills

o Must have the ability to be attentive and respond quickly to the needs of customers

·  Management Skills

o Develops best practices. Establishes standards, policies, and workflows.

·  Technical Writing Skills

o Skillfully researches and writes technical documentation for user or software development audience. 





 

WHAT YOU CAN EXPECT FROM US

We recognize that our people are our most valuable asset. We offer a competitive salary, as well as a benefits package that includes matching 401k, medical/dental/vision/life insurance, disability benefits, voluntary benefit packages, confidential employee assistance programs, pre-tax accounts for health and dependent care, paid time off, business casual dress, flexible hours, paid company holidays, and tuition reimbursement.
*CareCentric is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. CareCentric is a drug-free workplace.
All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.