Technical Support Engineer - Mobile, AL

Konica Minolta Business Solutions U.S.A., Inc. is currently seeking a Technical Support Engineer.

KMBS is an award-winning provider of advanced imaging and networking technologies from the desktop to the print shop. Over the past few years, Konica Minolta has been recognized with numerous industry and business accolades; including being named to Booz Allen Hamiltons top 100 High Leverage Innovators in its Global Innovation 1000 Study; CIO Magazines CIO 100 list; featured in the Wall Street Journal, and has received multiple product awards from various industry analysts.

Our mission is to make communication and information sharing both simple and secure through innovative technology and personal, professional and predictable customer support. We employ the most responsive sales, service and support staff in our industry and would like to hear from other talented, career-minded individuals who share our customer focus and are interested in exploring opportunities for a rewarding career.

RESPONSIBILITIES: Provide hardware and software technical support for Konica Minolta products and network environments. Provide support to KM Systems Engineers and Account Executives, Authorized Service Providers, OEMs and Dealers. Test hardware and software to document product problems that need to be sent to the Engineering Group for correction and provide workarounds or solutions where possible. Work directly with the Development Engineering and Marketing Departments to identify features and methods that can improve customer satisfaction and product quality. Work with the various support groups to evaluate problem reports, verify/resolve in the field to reduce warranty costs, improve action plans and increase the number of first time fix rates on service calls;Must develop a strong understanding of the Konica Minolta products and product architectures;Must be able to work flex shifts as required to accommodate a 12 hour support day. Hours of operation: 8 hours shifts from 7:00 a.m. CST to accommodate the 8:00-5:00 time period from EST to PST.

EXPERIENCE/SKILLS REQUIRED: Graduation from a 2 year education program in a Computer Science, IT or Computer Maintenance program, or 1-3 years experience in a related field; MCSE, MCSA, CNE, N+ or A+ certifications are desirable. Must have a strong understanding of the host environments and operating systems supported by our products, which include Windows, Mac, Netware and UNIX, the applications used in these host environments and an understanding of the network protocols and topologies supported by these products. These include TCP/IP, Ethertalk, Netware, Wireless and USB; must develop a strong understanding of the page description languages supported by our products. These include Postscript, PCL, PJL and PDF. Interface directly with customers to provide technical support over the telephone, conduct troubleshooting based on problem descriptions and the ability to work under pressure to meet deadlinesMust have good verbal and written communication skillsSpanish and or Portuguese speaking skills would be very desirable.

Additional Comments

KONICA MINOLTA OFFERS: Competitive salary. Outstanding benefits package (incl. medical, dental, life insurance)401(k) plan with matching Company contributions. Excellent holiday/vacation plans. Tuition Reimbursement Program. Employee Referral Bonus Program. Ongoing professional development training. State-of-the-art office products.Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.


We look forward to hearing from you!

All Applicants
Please apply TODAY to be considered for a position. Interviews will be held soon.
KMBS is Proud to be An Equal Opportunity Employer M/F/V/D Committed to Affirmative Action.

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