Technical Support Manager

Technical Support Manager, Japan



3E Company is the trusted global provider of chemical, regulatory and compliance information services. 3E Company provides a full range of hazardous material information services ranging from MSDS management and chemical spill advisement to regulatory reporting. Our philosophy is to provide simple technology driven compliance solutions that keep our customers safe.





Currently, 3E Company has an exciting opportunity to work out of the Massillon, Ohio office with the ability to travel frequently for business to Japan. This position requires an individual to be completely fluent in the Japanese and English languages. 



Position Overview:

Support the MSDgen software suite for those customers using the software in Japan and potentially other countries within Asia. Also provide periodic demonstrations of the software to those companies that have an interest in the product. 

MSDgen is a robust enterprise style software package that is used by companies around the world for the management of chemical related data and the ultimate production of hazard communication documents such as Safety Data Sheets, Product Labels, Workplace Safety Sheets, Transport documents.  The software supports the generation of documents in over 40 languages, for over 100 countries, and supports a multilingual user interface that can be used at multiple locations by global companies.

Responsibilities:

· Become fully proficient in MSDgen.

· Ability to demonstrate and explain the features from the user’s perspective.

· Provide technical support for users of the system.

· Work with the support staff in the United States to configure the software according to customer specifications.

· It will be essential to stay current on regulatory changes and software enhancements.



Experience/Skills Required:

· The ideal candidate will possess a background in Information Technology.

· Must be completely fluent in both the Japanese and English languages (verbal, read, and write).

· University Degree in Information Technology is preferred or equivalent experience.

· Will consider individuals with a strong IT background and a degree in Chemistry, Chemical Engineering, or related field.

· A background in the area of regulatory compliance issues will be helpful.

· Excellent technical aptitude required.

· Experience working with Database Managements Systems (DBMS) such as Oracle, Microsoft SQL Server, or Microsoft Access required.

· SQL programming experience preferred.

· Experience participating in IT projects is a plus.

· Experience using enterprise software applications such as SAP, JD Edwards, Ross, Intentia, Adage, etc. is a plus.

· The successful candidate will have strong people skills and a sense of professional curiosity to understand the issues that clients have with the system. 

· Teamwork is essential, as is the willingness to travel within Japan, Asia Pacific, and the United States.

· Familiar with the authoring of Safety Data Sheets, as well as other safety documents, preferably on an automated software platform, such as SAP EH&S, Wercs, MSDgen, ProSteward, etc is a plus.

· It will also be essential to stay current on regulatory changes and software enhancements.

The position is intended to be based in Massillon, Ohio with frequent business travel to Japan. This individual must be open frequent international travel and have an active U.S. Passport.

We offer:
The rewards, in addition to competitive compensation, are working with the other skilled professionals within our organization in the United States and Europe. This opportunity also provides you with a chance to be a part of something special as 3E Company initiates its physical presence in Japan.  Significant growth is expected within this region over the coming years, and this position provides you with the chance to work together with us in planning how this will occur.



Apply Now: Click Here

Company Website:

http://3ecompany.com

 

EOE