Telesales SBS Trainer

Position Description:

Automatic Data Processing, Inc. (NYSE: ADP), with nearly $9 billion in revenues and more than 570,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions. ADP® Employer Services (ES), a division of ADP, offers the widest range of HR, payroll, and benefits administration solutions from a single source, to meet the extensive business needs of employers worldwide. Built with more than 50 years of industry experience, ADP ES'' cost-effective, easy-to-use solutions provide superior value to companies of all sizes. Our clients rely on ADP ES for unparalleled service and compliance expertise, allowing them to focus on other core activities. Services include: payroll, tax, and regulatory management, HRMS, benefit administration, time and labor management, retirement plan services, online recruiting and employment screening and selection. We are rapidly expanding our TeleSales Team in Allentown, PA!! Basic Function: Coordinates business unit specific new hire training as appropriate. Delivers ADP University core curriculum; Tele Web Sales curriculum to new associates, provides coaching and reinforcement in person as well as remotely. Designs new Tele Web sales level courses; and provides consultation to management regarding training needs.Essential Responsibilities1) Delivery of Tele Web Sales Training - Delivers Tele Web sales training for new hires and tenured associates. Revises participant training manuals, job aids, visual aids and class materials. Educates, coaches and counsels clients toward effective and self-sustaining sales skills and outcomes.2) Coaching to Sales Reps – Provides coaches and guidance to sales reps on their customer dialogue and selling techniques. 3) Instructional Design - Designs and develops courses or instructional programs. Uses appropriate instructional design methods including needs analysis, adult learning principles, instructional strategies and techniques, evaluation. Uses appropriate resources and research; works effectively with Subject Matter Expert. 4) Client Relationship - Develops and maintains effective working relationships with clients and their organizations. Effectively contracts and provides appropriate follow up to ensure that specific client needs are met. 5) Continuous Improvement – On an ongoing basis, assesses program effectiveness and notes points for follow up, enhancement or revision. Identifies needs and opportunities for enhanced leadership growth and development programs.

To Apply Visit Automatic Data Processing, Inc.

Qualifications:

Qualifications:1) Education: Bachelors Degree in HR, OD, or related field required. Or relevant 3-5 sales experience selling ADP or like products. .Masters Degree preferred.2) Experience: Extensive Line Business or Telesales experience required. 2 - 4 years experience in an OD or training environment with a provenproficiency in conducting sales training programs; some prior experience with instructional design is desired. 3) Competencies and Generic Skills:? Good oral, written and interpersonal communication skills required. Must be able to work independently in setting agenda and schedule. Excellent presentation skills are essential.? Ability to establish credibility with client base as a valuable resource and consultant in sales leadership development. ? Ability to effectively balance theory and practical application of course content and learning objectives.? Ability to effectively apply and demonstrate knowledge of group processes, adult learning, management theories, models, and other OD processes.   At ADP, we value the diversity of perspectives. Ours is a culture where we work together as a team with a clear focus on common goals and where associates are able to grow, develop and contribute to their fullest.As an industry leader, we offer a world-class compensation and exceptional benefit package, which begins on your first day of employment. As well, you will enjoy an environment that recognizes and rewards your accomplishments.We invite you to join us in a future that promises to be as exciting as our past!ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.