Apple Retail - Mac Genius - Carlsbad, California

If you were the kind of kid who took things apart just to put them back together (correctly), read on. You're our kind of Genius.Know it all? Technical guru status required. Mac certification preferred but not required. Technical training + retail experience is preferred.Take a seat at the bar. As a Genius, you will: Provide frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis and basic customer product training. Repair Apple hardware and software products. Manage all aspects of repair workflow, including open repairs prioritization, case management, and service part order management. Review all hardware product returns and re-qualify product for resale. Provide technical support for in-house systems. Research order and repair status for customers. Review warranty claims. Provide ongoing technology coaching to sales associates. Maintain an organized and efficient repair workplace.The ideal opportunity to use what you know:A job at the Apple Store is a chance to use your hands and heart. To use your knowledge and experience. To contribute meaningfully to people's lives with your technical know-how.To delight. Impress. Engage. Inspire. Are you ready to join the retail revolution?Apply Now. Perk #56: New ways to stretch your mind. No company thinks in as many directions, and on as many levels, as Apple. Mental workouts are a standard part of every workday. Learn more about Apple Inc.