Applications Systems Analyst (Customer Service Software Support)

ScriptPro develops, provides and supports state-of-the-art, robotics-based management and workflow systems for pharmacies.  ScriptPro is dedicated to helping pharmacies lower operating costs, reduce dispensing errors and maximize customer satisfaction.  ScriptPro technology reduces manual dispensing tasks, allowing pharmacists to assume roles in medication therapy management.

Employment Philosophy:

ScriptPro is the industry and world leader in pharmacy automation.  We develop and provide pharmacy solutions that address 100% of the prescription fulfillment process.  We are dedicated to producing pharmacy software and technology to advance the pharmacy  industry.  To achieve these goals, we place a high priority on your relationships with employees, customers and vendors.  We have a group of talented, motivated and loyal individuals who constitute a vibrant team.  We value character and trustworthiness and cultivate a work environment that is conducive to creativity and excellence.

Responsibilities IncludeProviding advanced internal/external technical support for ScriptPro proprietary software systems. Support activities include encoding, debugging and testing of ScriptPro proprietary software systems by writing and editing software programs after conducting a technical analysis and review of system performance. Proper documentation of software changes, network diagrams and call notes. Provide technical support for communication hardware (routers, switches, firewalls, print capture devices, print servers, modems, etc.) including serial and TCP/IP Network configurations. Complete remote software configurations and upgrade support for new system installations. Complete software configuration and upgrade support for installed systems.  Required SkillsBachelor's degree in computer science or equivalent experience Strong analytical skills, including a high level of attention to detail Excellent customer service skills and a 'can do' attitude Proficiency in Windows NT/XP/2003, Microsoft SQL Server 7.0/2000/MDSE, pcAnywhere, drive imaging, general pc and network troubleshooting Experience writing and editing SQL queries Experience with XML, HTML, or other programming/scripting languages Excellent written and verbal communication skills Ability to prioritize multiple tasks and functions  Bonus SkillsKnowledge of the pharmaceutical industry with emphasis in outpatient pharmacy practice Knowledge of the healthcare industry and/or medical insurance billing