Computer Support Technician-Executive Level: Canton

Job description: PC and peripheral support and maintenance requests within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. This is a senior level technical support position providing advanced PC, peripheral, PDA, AV and cell phone support; working with all levels of management. The person will also provide standard user support as time permits.

Key Tasks and Responsibilities

**Support of Executive staff members.
**Flexible time schedule.
**Provide setup and installation of computers.
**Provide software installations.
**Will be able to perform computer redeployments.
**Assist in connectivity to the customer**s network.
**Assist in remote connectivity.
**Can install various peripherals & software, i.e. hard drives, CD drives, Palm devices, air card, etc.
**Provide hardware break-fix services on desktops and laptops.
**Configure and install PDA devices and cell phones.
**Must be experienced in network printers.
**Limited setup and support of Audio Visual equipment.
**Must have experience in using computer imaging tools (Netinstall, Ghost, etc.).
**Perform hardware warranty repairs on the desktop, laptop, and printer devices used in the business environment (IBM )
**Be able to document procedures and create instruction sheets for the end user community as needed.

Skills and Attributes Required

**Professional executive demeanor and appearance.
**Manage confidential information.
**Attention to detail.
**Strong ability to identify and manage issues.
**Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user.
**Must be a quick learner.
**Must have good soft skills.
**Must be reliable at documenting desk side call resolution, in detail.
**Strong communication skills both verbally and written form.
**Effective interpersonal skills and relationship-building skills.
**Analytical and problem-solving abilities, with keen attention to detail.
**Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
**Experience working in a team-oriented, collaborative environment.
**Strong customer-service orientation.
**Must possess excellent interpersonal skills.
**Can communicate effectively both verbally and in written communications.
**Excellent phone skills required for end user phone support.
**Must have experience with using Microsoft Windows operating System 2000, 2003 and XP.
**Will have intermediate to advance MS operating system troubleshooting skills.
**Must have MS Office software installation with intermediate to advance troubleshooting experience.
**Must be proficient in using all MS Office applications.
**Must have experience in using computer imaging tools (Netinstall, Ghost, etc.).
**Must have experience setting up and installing computers.
**Must be able to perform software installations.
**Will be able to perform computer redeployments.
**Provides connectivity to the customer**s network.
**Install various peripherals & software, i.e. hard drives, CD drives, Palm devices, air card, etc.
**Provide hardware break-fix services on desktops and laptops.
**Configure and install PDA devices and cell phones.
**Must be experienced in network printers.
**Must be certified to perform hardware warranty repairs on the desktop, laptop, and printer devices used in the business environment (IBM )
**Be able to document procedures and create instruction sheets for the end user community as needed.

Experience and Educational Requirement

**College diploma or university degree in the field of computer technology and/or years equivalent work experience.
**Certifications in CompTia A+, MCP, and/or Network + preferred.
**Must have experience with using Microsoft Windows operating System 2000, 2003, and XP
**Will have intermediate to advance MS operating system troubleshooting skills.
**Must have MS Office software installation with intermediate to advance troubleshooting experience.
**Must have experience in using computer imaging tools (Netinstall, Ghost, etc.)
**Experience with remote access protocols and procedures..
**Must have experience in setting up and installing computers.
**Possess warranty certifications on desktop, laptop and printer devices used in the business environment IBM preferred.
**Proven technical knowledge of PC internal components, including CD-Rom, Hard drives, memory, CPU, etc.
**Hands-on hardware troubleshooting experience.
**Ability to operate tools, components, and peripheral accessories.
**Able to read and understand technical manuals, procedural documentation, and OEM guides.
**Ability to conduct research into PC issues and products as required.

Physical Requirements
**Working conditions are normal for an office environment but will require unlimited phone access. Work requires ability to interact with end user via phone and to respond to end users at their worksites.
**Must be able to lift 40 lbs.
**Must be able to walk up and down stairs.
**Must be able to stoop and bend under desks.
Key Outcomes of the Position

**Provide high quality help desk and desktop support to assist in the managing and resolving end user needs. To minimize delays related to technical issues across the organization.

MCPc is a national value-added reseller and direct marketer of technology solutions to over 7,500 organizations throughout the United States. Headquartered in Cleveland, OH, MCPc operates from over 20 localities and represents a product line of over 300,000 items. As a technology provider, MCPc offers solutions that drive business results in the areas of computer lifecycle management, data center solutions, output management, network communications, audio visual integration, network security software licensing and business supplies. Over 40 years of experience has enabled MCPc to develop an industry leading portfolio of offerings. Our business model offers a high degree of customer support through a team of dedicated outside account managers, inside customer support representatives, and technical pre and post sales consultants. Our ultimate goal is to make doing business easier!

MCPc offers a terrific benefits plan and excellent work environment. We are team focused and do our best to enable each associate to reach their fullest potential. We offer a friendly culture with positive energy and top technology. We know that the best thing about MCPc is its people!

Interested candidates should forward a resume along with salary requirements to jobs@mcpc.com Check out our website at www.mcpc.com MCPc is proud to be an equal opportunity employer.