Consumable Sales Associate

You're a polished sales professional with a proven track record. . .Now is the time to give your passion, ambition and talent maximum leverage and join a leading company.



Royce Digital Systems, Inc., an authorized dealer for some of the world's leading document imaging companies. We have openings for Consumable Sales Associates in Southern California. We are looking for successful, energetic, self-motivated and ethical sales producers to drive our growth.


If you have. . .

2-5 years of account management or inside sales experience.



Strong customer service background.



Outstanding communications skills, both oral and written, including impeccable phone etiquette and ability to make presentations.



Knowledge of production processes and flow of product.



Strong conflict resolution and problem solving skills.



Superior multi-tasking prowess with the ability to juggle multiple accounts.



Computer proficiency, including MS Office Suite and knowledge of Internet/email/database marketing technologies.



Bachelor's degree is preferred.



. . .consider a role that offers:

Excellent compensation -- you will enjoy a solid base compensation, a comprehensive benefits package, and potential incentives, so as you grow into this role, you'll also grow your bank account!



Autonomy and teamwork -- while teamwork and support are strong aspects of this role, we'll look to you to achieve your goals independently, offering support when you need it and "elbow room" when you don't.



Great working environment -- we've fostered a great culture and treat our people with dignity and respect; the retention of our sales force is a great testament to that fact. We also encourage a positive work-life balance, so that you're not "burning the candle at both ends".





More About Your Role

If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.

Reporting to our Sales Manager, you'll work as part of a team alongside six sales accounts representative. After a comprehensive training period, we'll expect you to take ownership of your core accounts; pro-actively calling on customer prospects; qualifying customers; working up price quotes and communicating pricing and terms of conditions; and following through on all orders. You'll also coordinate any order changes with sales administrators. Your specific activities are to:

Create and maintain accurate customer database records by entering customer calls, results and order information.



Develop long-term repeat customer relationships.



Quote established pricing verbally and via formal quotation letters; Pro-actively follow-up on all quotes.



Develop and maintain current product knowledge; keep informed of market and competitive landscape.



Initiate order process, either in writing or through computer, in a timely fashion; follow-up on as many orders as possible to ensure customer satisfaction; keep track of follow-up calls and share results with Inside Sales Manager.



Provide product and delivery information to customers by obtaining necessary information from shipping, manufacturing, engineering or sales support employees.



Initiate resolution of any problems or complaints from customers; document complaints and obtain assistance when necessary from other departments or employees to help resolve the situation; respond to customer requests concerning product quality, delivery service, and product information with an emphasis on resolving customer's issues.



Perform other related functions as required or assigned.

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!



We offer an excellent compensation plan plus commission with unlimited earnings potential and bonuses. Compensation package is from $50K to $90K.



Benefits include: medical and vision, vacation and sick time, 401K and Profit Sharing.