Customer Engineer II (Computer/POS/ATM Field Technician)

OAOT (www.oaot.com) is a global leader in Managed IT Services and Solutions to Fortune 500 corporations, global outsourcers, and government agencies. The Company's capabilities include: strategic business solutions, enterprise IT operations, and human capital management. Headquartered in Greenbelt, Maryland, the Company's 2,000 employees work in over 200 locations throughout the world.

We have 40+ positions open for Customer Engineers (Computer/POS/ATM Field Technicians) in our NYC / Northern NJ location! This 6 month+ project will kick off in May/June time frame.

 

Position Description:
The Customer Engineer provides installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. You will have ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform Tier II/III work on products and services of medium to high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). Primary services include installation, software support, network management, hardware maintenance and multi-vendor maintenance.

 

Responsibilities:
- Provide installation, maintenance and repairs on electromechanical (POS - Point of Sale / ATM terminal) equipment at various locations within an assigned territory/region
- Provide continuity of customer operations and high levels of customer satisfaction

 

Basic Qualifications:

- A+ Certification or Two-year degree in electronics/ computer technology or Two years hands-on POS/ATM and/or mechanical and/or PC repair experience in a customer field environment.


- Two year degree in electronics or computer technology preferred
- Two to four years hands-on POS/ATM and/or mechanical and/or PC repair (e.g. hardware or network) experience in a customer field environment required

- Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call
- Must have a valid drivers' license
- Must pass a comprehensive background check including credit check, driving record, and drug screen.
- Must have a GED or High School diploma

 

Please be sure to meet ALL of the qualifications before applying for this job. Thank you!


 

Qualified US Citizens and Permanent Residents are encouraged to APPLY ONLINE at http://track.jobviper.com/ViewJob.asp?id=512683-3-73 or send a resume in Word format to oaot@agents.icims.com with the subject line: Job 2008-2879