Customer Service Technician for Growing Computer Manufacturer

COMARK CORPORATION 

Comark Corporation designs and manufactures high-performance, rugged computers and displays for tough military and commercial applications. Our custom computer solutions serve several major markets including Military and Commercial Marine, Factory Automation, Process Control, Food & Beverage, Retail and Building Automation. Customer Support Technician

 

We are looking for a high-energy individual to join our Customer Support team.  You will work closely with all departments to ensure that the customer is provided quality technical support and that all products sent in for repair are addressed in a timely and efficient manner.  Occasional travel to customer sites is a required element of this job.  You will report directly to the Tech Support Supervisor. 

 

Job responsibilities include:

 

· Diagnostic analysis, troubleshooting and repair of systems sent in for service, includes documenting, maintaining, upgrading, and/or replacing hardware and software.

· Track product being repaired in other manufacturing departments.

· Travel to customer sites when required to install, trouble-shoot, and repair systems

· Phone Support: Issue RMA numbers, customer support, maintain Call Log

· Interact with all levels of customers

· Maintain used / Green-tag Inventory

· Technical support for other departments as needed

· Train customers on proper use of equipment

· Support Systems Integration Department as needed

· Monthly failure analysis reporting by root-cause, product, customer

· Daily housekeeping of area

 

To meet the challenge you should possess the following qualifications:

 

· Microsoft A+ Certifications or equivalent

· 3-5 years experience in related field

· Thorough knowledge of PCs

· Hands on Experience in Field Installations and Repairs

· Strong Mechanical skills

· Strong Communication Skills

· Detailed knowledge of Operating System Installation

· Troubleshoot from schematic to the board level on systems

 

Located in Medfield, MA, Comark Corporation is a steadily growing company, committed to being a driving force behind our customer's success. We provide a challenging and fast-paced work environment, a variety of technologies, as well as a competitive benefits package. If you are ready to join a company where your work really makes a difference, send your resume to mailto:jmackay@comarkcorp.com?subject=Project%20Engineer%20for%20Growing%20Industrial%20Computer%20Manufacturer%20(PE%200905).

Comark is an Equal Employment Opportunity employer.

 

Local candidates only.  Relocation is not available for this position.

 

No agency resumes will be considered.