Customer Support Engineer

Our client is looking for a Customer Support Engineer for a direct hire position.  This is NOT a help desk position but rather an Engineer position supporting a complex product for Fortune 500 companies.  Qualified candidates need to have EXPERTISE in most of the following areas: External Customer Support, SMTP, DNS (server side), TCP/IP, LDAP, strong UNIX (or Linux) Admin skills, Sendmail and BIND.  The Customer Engineer will routinely handle Tier 1-2 customer issues that arise. These issues often include product bugs, DNS issues, network misconfigurations and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery issues and training the customer on unfamiliar features. Unusual failures, new product defects and custom function requests are escalated to application engineering for technical resolution, with the Customer Support Engineer maintaining control of the account and communicating with the customer throughout the process. REQUIREMENTS Bachelor's degree 2+ years in a role with external customer support responsibilities Strong networking knowledge. Candidate should have strong TCP/IP networking backgrounds with a strong understanding of switches, routers, firewalls and subnetting. Knowledge of protocols: SMTP, DNS (server side), FTP, SSH, TCP/IP. Candidate should be comfortable explaining and using all of these protocols Strong UNIX system administrator skills Experience with shell scripting in PERL and other scripting languages and/or experience with FreeBSD is a plus Meticulous attention to detail and follow-up  Technical proficiency with email and the email infrastructure  Experience deploying physical product or appliance a plus  Experience deploying and maintaining Windows Active Directory (2000/2003)  Experience deploying and maintaining Microsoft Exchange (2000/2003)  Experience with other flavors of LDAP servers  MySQL (or SQL) knowledge (Windows and Linux)  Experience in working with Beta productsPlease send resume and salary requirements to laura.broughton@modisit.com Job Reference Code: LB-CSE Company: Modis, Inc. Status: Full Time, Employee Location: RTP, NC Job Category: IT/Software Development Career Level: Experienced (Non-Manager) Work Experience: 2+ to 5 Years Education Level: Bachelor's Degree