Data Reporting Analyst

Data and Reporting Analyst

 

  Our rapidly growing IT Managed Services division is looking for a seasoned, motivated individual to join the Program Management Office. This individual contributor would be required to be an independent, self-motivated worker and comfortable working with a culturally and geographically diverse team and management.

 

 

Duties to Include:

·  Analyzing data, conducting research, interviewing employees and monitoring processes and outcomes to identify problems

·  Gathering, documenting, analyzing and drawing conclusions on moderately complex data and information

·  Participating in and contributing to meetings

·  Consulting with peers to define problems and identify solutions

·  Developing recommendations and designing solutions for process improvements

·  Leading small- to medium-sized, moderately complex projects that have a short-term impact on departmental and/or Business-Unit operations

·  Use reporting tools to design and develop service delivery reporting for Managed Service Clients.

·  Responsible for report production activities related to client and internal deliverables. Design, develop, modify, test, implement, QC and deliver internal and client reports.

·  Work effectively with Program Managers, Clients, Business Analysts, Finance, Call Center Leadership, and Technology Partners.

·  Identifying Business Intelligence solutions to meet changing needs of internal business units, technology partners and clients alike.

·  Consult with business users and customers as part of the quality assurance testing and acceptance processes.

·  Use a range of technologies to make data easily accessible for business users and customers.

·   Maintain and distribute a business report library.

·   Maintain and support automated report distribution processes and manage informational dashboards and data warehouse.

 

 

Requirements:

 Be self motivated and flexible Effective time-management skills Excellent analytical and verbal/written communication skillsWork affectively with all levels of staff/management in various regions of the US from diverse cultures and business segments.Be available for approximately 10-20% travel Experience as report creator using Business Objects, Crystal Reports or other similar reporting tools Experienced in data analysis in a CRM or ERP environmentHigh level of technical proficiency in: MS Excel, Access MS WordMS Visio and PowerPoint

 

Advanced/Preferred Qualifications: Bachelor's Degree in Computer Science or related field, or related experience.Ex4+ years of experience with advanced analytics, programming or business reporting.Translate stakeholder deliverables into the various project methodology deliverables that make up design, such as functional specifications, use cases, work flow process diagrams, data flow data model diagrams.Experience with SQL, SAP, MySQL and Oracle databasesExperience creating reports with diverse data sources from back office applications such as CRM, ERP, and Financial Applications. Experience with Clarify, Magic or Salesforce.com data is a plus.