Desk Side Support Technician - Atlanta

Title:  Desk Side Support Technician

Location: Atlanta, GA

• Responsible for Desk-Side break fix support and preventative maintenance in a large enterprise Windows network.
• Responsible for troubleshooting, and restoring network connectivity for e-mail, fileservers, printers, desktop workstations, laptops, and other IT infrastructure components is always operational and performance to meet performance requirements.
• Be cognizant of a specific region’s network and subsystems to include: configuration, bridges, routers, LAN switches, and other network components. Monitor performance and troubleshoot as required. Must be able to coordinate multiple activities simultaneously and respond effectively to a wide range of business technology needs.
• This position works closely with other Tiers and Desk Side personnel in resolving customers’ requests. Update system documentation, facilitate on-site troubleshooting, provide limited system training

• Experience supporting and maintaining Windows networks including Microsoft Active Directory (AD), Microsoft Exchange, Windows OS (XP/2000/2003).

• In-depth knowledge of Local Area Networking (LAN) and Wide Area Networking (WAN) technologies is desired.

• Familiarity with Veritas Backup Exec is desired.

• Must work well in a team environment and be able to work with minimal guidance, and have excellent communication and customer relationship skills.

• A+ certified and MCSE 2000/2003 is a plus.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.