Digital Imaging Field Service Engineer

The Digital Imaging Field Service Engineer will install and maintain IDEXX digital imaging systems at customer locations. Work closely with digital team members to evaluate products and practices fostering continuous improvement in the areas of installation, service, support, and overall customer satisfaction.

PRIMARY DUTIES AND RESPONSIBILITIES:

Travel to customer locations within assigned North America regions performing the following functions and duties: Install digital imaging systems at companion animal and equine hospitals, including equipment set-up, loading imaging software, calibrating imaging equipment and software to customers? x-ray machines.Pre-call customers prior to onsite installation to review installation requirements and schedule of eventsConnect and configure additional computers to existing networksModify certain x-ray tables to accommodate imaging equipmentTrain veterinary doctors and technicians, IDEXX sales representatives and agency representatives on use of imaging equipment, and capture software.Identify and propose new opportunities for reducing costs of installations, including modifying existing processes.Perform onsite customer service in response to identified issuesPerform and document root cause analysis of customers? problems, to support continuous product and customer support improvements, in consultation with installation manager.Initiate and communicate changes in technical processes to ensure compliance with operating policies and enhance customer satisfaction.Serve as the customer advocate in business unit decisions. ?Prepare expense and post-installation reports after each installation or service event.Perform other duties as assigned. Requirements:

EDUCATION:Associates degree or veterinary technician degree and/or certification or previous computer/veterinary coursework preferred. Bachelor?s degree or four-year certification from accredited training program, college or university preferred.

EXPERIENCE:Minimum of one to three years related experience and/or training, or equivalent combination of education and experience required. Preferred experience includes education and/or experience in veterinary or human diagnostic radiography, computers, hardware, software, and networked environments

DESIRED SKILLS AND ABILITIES: Experience in the field of radiology (human or veterinary). Experience working with Windows2000, Windows XP operating systems. Experience installing and troubleshooting PC software applications Experience installing and/or troubleshooting hardware components Experience adding computers in a wired and wireless network Experienced user of Cornerstone? practice management software (PMS) other PMS Able to work at multiple tasks simultaneously and prioritize work. Able to work well under pressure and within tight time constraints. Excellent interpersonal skills and willingness to assist others. Capable of working both independently and as part of a team. Effective verbal and written communication skills. Able to train customers in the use of installed digital imaging products Detail orientated, with strong data analysis and organizational skills Customer oriented with professional representation.

Travel Details: Home based and job duties are 100% in the field (2-1-2-1 field event rotation - 2 field events one week, 1 field event the next, rotating). Field events are installation and service visits at customer locations within North America.  We strive to operate efficiently with a region.

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