Director Global Process, Order to Cash

The Global Process Owner represents “Order to Cash” stage during all process activities and is the liaison between the process teams and the Executive Process Owner. GPO’s own the end-to-end process and provide subject matter expertise for specific process areas. GPO’s also provide direction during change workshops and assist in resolving business process issues arising from process re-design activities. 

 

Responsibilities:Establishes priorities and strategy to business process teams consistent with the enterprise process vision.Accountable to Executive Process Owner for process design and achieving the end-to-end enterprise metrics for their process.Assists the process teams in developing sub-process specific metrics.Lead design workshops to identify process changes and co-ordinate the design of end-to-end processes.Makes process design and business justification decisions within process authority.Recommends process design and business justification decisions across other enterprise processes linked to process authority. (eg; Market to Sell overlaps with Order to Cash)Reviews, discusses, and recommends changes to process scope with Executive Process Owner. Assists in the resolution of process design issues.Provides signoff recommendation on conceptual design, global process flow diagrams, and technology-configured solution to Executive Process Owner