Director of Information Technology

SUMMARY: Reporting to the Vice President Finance & Administration, this position is responsible overall planning, organizing and execution of all aspects of IT at Cochlear Americas. This includes partnering with the management team to align company information technology with strategic direction and directing IT operations to meet internal and external customer requirements through network support, existing applications and identifying new technical solutions where appropriate.



 

Objectives of the role include:

· In alignment with the group IT strategy, develop, maintain and execute CAM IT strategy;

· Working with business owners, deliver optimal performance and functionality for application software (specifically Oracle ERP software).

· Assure delivery of seamless network performance, including information systems software, hardware and telephony (including call center and cell phones);

· Recommend IT solutions to support and meet company objectives;

· As a critical member of the global IT team, participate in the design and implementation of Cochlear’s digital strategy.



DUTIES & RESPONSIBILITIES:

· Analyses complex business needs presented by the user community and recommends and implements technical solutions.

· Ensures optimal functionality and consistency of existing applications.

· Manage both network and application teams in prioritizing and executing production tasks with the objective of meeting or exceeding customer expectations.

· Liaison with Global IT team to develop and execute strategy and ensure Cochlear Americas operates consistently with global footprint.

· Ensures customers (internal and external) are provided with professional, timely and courteous service and support.

· Structures, leads, trains and develops IT staff for maximum effectiveness.

· Stays abreast of IT trends, developments and new functionality and assess potential impact / relevance to Cochlear.

· Leads all hardware and software evaluations and maintains vendor contracts.

· Develops, manages and maintains IT budget.;



MINIMUM QUALIFICATIONS:

· Bachelors Degree in Computer Science, Business Administration or related field;

· Demonstrated ability to lead people and attain results both individually and through others;

· Technical software and hardware skills and experience (specifically Oracle);

· Minimum ten years experience within IT field.



SUPERVISORY RESPONSIBILITIES: Manages IT team