Enterprise Account Manager

The Enterprise Account Manager is responsible for managing and execution of account plan for assigned enterprise clients.  Develops and implements account strategies, coordinates all interactions with key contacts, provides accurate forecasts, risk assessments and account score card to management  Responsible for ensuring our customers are satisfied with our performance with measurable targets for the assigned client accounts is expected to be met or exceeded.  Works closely with Enterprise Account Executives (Sales Representatives) to identify new business opportunities within existing account base.

 

DUTIES AND RESPONSIBILITIES:

 

1. Provides excellent customer service to existing clients and establish referral business by managing day-to-day account relationship and company commitments for assigned clients  

2. Acts as Client Advocate on all matters related to client account, including but not limited to, raising awareness of risks and opportunities to management, sales, and support areas.   

3. Maintains Client Action Register (CAR) and monthly KPI Score Card. Coordinate and deliver onsite updates to key personnel including senior level executives

4. Updates internal CRM system and keep accurate and current record of all contacts associated with account.  

5. Meet or exceed accounts goals set by management by exceeding expectations and targets.

6. Provides leadership and demonstrate ownership for account success.  Inspire team members associated with client account by helping to foster team success. 

7. Acts as mentor to Associate Account Specialists as assigned.   

 

 

QUALIFICATIONS:

§ Education or professional experience equivalent to a BA/BS in Management or Communications.

§ At least 6 years of prior/related experience in Account Management managing enterprise customer.

§ Experience managing in service bureau, managed services, and hosted solutions business model. 

§ Experience in Risk Assessment (Asset)

§ Experience in Project Management (Asset)

§ Bilingual (Asset)