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Field Escalation Manager - $110,000 + options
| Details |
Country: USA
Location: Massachusetts-Framingham/Worcester Hopkinton, MA 01748
Total applied: 5
Salary/Wage:90,000.00 - 111,000.00 USD /yearStock options
Job Category:Customer Support/Client Care
Relevant Work Experience:5+ to 7 Years
Education Level:Bachelor's Degree
Location:Hopkinton, MA 01748
Status:Full Time, Employee
Career Level:Experienced (Non-Manager)
Relevant Work Experience:5+ to 7 Years
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Field Escalation Manager - $110,000 + options
BACKUP CUSTOMERS REPORT A 70% TIME SAVING OVER TAPE!
Field Escalation Manager
Salary to $110,000K + options
JOB TITLE: Field Escalation Manager LOCATION: Shrewsbury,MA
COMPANY: provides a disk-based backup solution with byte-level data de-duplication designed to easily fit into existing data centers and deliver results right out of the box.
DESCRIPTION: Client is seeking a customer support field escalation manager with Linux, Windows, backup applications and hardware experience. The successful candidate will:
· Provide remote support services for customers and field personnel
· Provide onsite assistance and training to customers with installations
· Manage escalations, develop and implement customer specific action plans
· Work well in a startup environment
· Travel up to 40%
REQUIREMENTS:
· A BS degree in Computer Science or equivalent
· Minimum two years of Linux administration
· Minimum two years Windows administration
· Strong trouble shooting skills
· Backup Applications (BackupExec, ARCserv, Netbackup, Galaxy, TSM)
· Scripting (Perl, shells)
· Networking and networked storage technologies
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Computer Hardware 
