Field Technical Support Rep II

HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.business environmentThe world has changed. Again. Not so long ago we provided information for business. Today information is the business.hp services is uniquely positioned to help customers transform their businesses and get measurably more from their IT investments.We're here for our customers. Putting them first makes us foremost. We don't exist without them.Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know they're valued. And making sure all the other parts of our business understand what customers are thinking.That way we're always a step ahead. Customers drive our business.And the people who keep us in touch drive our success.job descriptionCrucial to post sales service delivery, you'll be involved with multi-vendor systems including hardware, software, networking products and operating systems.Delivering on-site hardware support service to large enterprise and commercial customers, you'll install, configure and repair systems, networks and peripherals.You'll also run on-site and remote diagnostics and support account managers in a 24/7 environment. your profile Bachelor's (undergraduate)degree/HNC in electronics/electrical engineering or  commensurate practical experienceSound UNIX knowledge and computing support background Technology knowledge(focus on hardware,thorough knowledge in operating systems  required)Analytical problem-solving skills Flexibility Excellent communication skills Willingness to participate in non-standard working-time models(e.g.shift,call  availability,etc..)Willingness to work in a field-service job Teamplayer:ability and willingness to work with various teams in the support areaAbility to work independently Customer facing skills Leadership Ownership and negotiating skills. Fluency in English and local language © 2007 Hewlett-Packard Development Company, L.P. The Hewlett-Packard Company is an equal opportunity employer, dedicated to workforce diversity.