HELP DESK ENGINEER

 

 HELP DESK ENGINEER (0-2 Years Experience) (Boston - Dedham, Ma)


Date: 2008-05-06, 4:36PM EDT


About Resolve Technology

Capitalizing on in-depth understanding of the unique processes of managing real estate investments, Resolve Technology provides business intelligence, reporting, and decision support solutions that optimize the ongoing management of real estate investment portfolios and ultimately deliver higher returns to investors.

Resolve’s solutions automate data collection from disparate sources to present reliable up-to-date information to decision makers throughout the organization. Providing integrated information, analysis, and optimization tools, Resolve removes the reliance on spreadsheets—enabling real estate investment managers to evaluate changing market conditions and respond in a timely manner.

Resolve’s products are used by the world's leading advisory and investment management firms, REIT’s, life insurance, pension fund, and banking institutions, managing over 2 billion square feet of real estate worth more than half a trillion dollars. Customers include Behringer Harvard, General Growth Properties, Glenborough, Kimco Realty Corporation, LaSalle Investment Management, Prudential Real Estate Investors, Principal Global Investors, State Street Bank and Trust, and UBS. Founded in 1990, Resolve is headquartered in Boston, Massachusetts. For more information visit



POSITION:

HELP DESK ENGINEER (0-2 Years Experience)

PURPOSE AND SCOPE:

Responsible for maintaining a full service help desk for software/hardware questions and issues; screening, referring and diagnosing inquiries and work requests as they relate to maintenance of personal computers and related systems. Assists in performing troubleshooting and identification of applicable problems relating to PC’s, applications, and basic network communications.

DUTIES / ACTIVITIES:

Responsibilities include, but are not limited to:

• Primary contact to resolve problems reported by phone, e-mail or ticketing system.
• Records problem and resolution details in the ticketing system.
• Monitors and documents status of request until its resolution.
• Establishes resolution to problems based on priority.
• Provide basic support for hardware, peripherals, and network access.
• Provide basic support for office productivity applications such as Microsoft Office, e-mail, and other Line of Business software as assigned.
• Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures.
• Provide basic administration of computer accounts and passwords.
• Maintain active communications with clients for certain IT needs on behalf of Professional Services, Quality Assurance, and Product Development.
• Other duties as assigned


EDUCATION:

• An Associates degree in an Information Technology major or other related discipline such as certifications.

EXPERIENCE AND REQUIRED SKILLS:

• 1-2 years experience in common office computer programs such as Microsoft Office and e-mail applications
• Ability to coordinate variety of activities and manage multiple priorities in a busy office.
• The person must have well-developed interpersonal, organizational, and problem solving skills and be a team player with a desire to provide a high level of customer service.
• A positive attitude is a must.
• Demonstrated ability to communicate orally and in writing in a clear concise manner.
• Knowledge of PC operating systems as well as networking and mail standards.
• Working knowledge of LAN (Ethernet) Protocols.
• Working knowledge of Active Directory
• Knowledge of basic SQL administration is a plus.

 

 

 

 

· Location: Boston - Dedham, Ma

· Principals only. Recruiters, please don't contact this job poster.

· Please, no phone calls about this job!

· Please do not contact job poster about other services, products or commercial interests.