Help Desk: CSA TIER II Tech ( SECURITY CLEARANCE APPLICANTS ONLY)

 205 S. Whiting Street, Suite 405 ▪ Alexandria, Virginia 22304 ▪ www.tsm-clitech.com

 

FULL TIME - Position Available

 

 

Title:  Help Desk; CSA Tier II Tech

Location:  Arlington, VA

Contract Period:  Six Years

Job Hours:  Monday – Friday, times can be flexible

Starting Range: Commensurate with experience

 

Security Clearance: Minimum Secret Required

 

Job Duties: Main duties are as follows, but may include other responsibilities as deemed necessary:

Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IMCEN HQDA Implementation environment in accordance with current or revised Implementation Branch SOP’s and or/service level agreements.

·  Install Microcomputer systems for new HQDA users and replace existing systems following a pre-defined checklist. 

·  Install and configure any software that is on a HQDA pre-approved list based on set schedule.  Install and troubleshoot all HQDA approved peripherals such as RIM Blackberry 6710, Palm PDA, and smart card readers.

·  Troubleshoot problems encountered using microcomputer software; Perform hardware/software testing and installation

·  Perform network and desktop-based detection of viruses to counter/eliminate/control, detect, contain and eliminate virus infestations.

·  Provide limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment.

·  Provide general technical support for all dial-in/remote access systems and other remote systems

·  Evaluate hardware, firmware, peripherals, software packages, etc., for use by staff and provide recommendations to accomplish the desired objectives.

·  Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data.