Helpdesk Engineer: Tier I

Helpdesk Engineer: Tier I

 

About Us:

 

Since our inception, our company has been cost-effectively solving IT business issues within various regulated markets, serving Healthcare, Financial and Government sectors with innovative and superior technical solutions and services. Our ability to successfully provide solutions is drawn from the importance we place on the continuing improvement of our people, processes and technologies, and our unique understanding of the regulations these industries face.

 

Job Description:

 

Our Company is growing quickly and currently seeking a Helpdesk Engineer.  The successful candidate must possess effective and efficient skills for remote administration, remediation, and documentation of computing resources in a LAN/WAN environment.  This position is responsible for the following:Call center phone support for incoming service requests Remotely manage and remediate network infrastructure devices, servers, personal computers, and connectivity.Fulfilling our managed service contractual obligationsMonitor, alert, troubleshoot, & remediation of contracted systems.Issue recommendations based on alerts & monitoring dataRespond to alerts and notify customer within 30 minutes of detection.Coordinate troubleshooting efforts for circuit and other non-supported issuesBuilding customer loyalty to a point where they feel our services are critical to their success.  Provide emergency remote and on-site service for customers.  Pro-active approach towards managing and remediation of alerts in order to maintain our customers’ networks & systems in a healthy and reliable state.  Install & track latest service packs & configurations on contracted systems for both OS and applications, e.g., Exchange.Remediation & tracking of alerts.Issue recommendations based on alerts, business & system requirements, & new technologies Recommend reliability & security enhancements, including antivirus & other security measures, e.g., security patches, etc.Support R&D engineering effortsImplement planned updates & enhancementsPromote other GDS servicesIssue system & network recommendations

Requirements:

 3 to 5 years experience administering and maintaining networks and systems in a Microsoft environment.  A background in managed services and/or IT call center preferred.  Must possess Microsoft MCSA certification or in process of achieving their MCSA or MCSE.  Proficient with remote administration and remediation of LAN/WAN environments including firewalls.  Good verbal and written communication skillsSelf-starter, detail-oriented, and able to see tasks/projects through to conclusion with minimal supervision.  Able to employ sound time management skills, technical knowledge, and a strong work ethic towards meeting the company’s goals and objectives.  Associate’s Degree

Benefits:

 Competitive salary range of $35,000 to $50,000, commensurate with experience.Medical Insurance through Tuffs starting first of the month after one month of successful employment, premium paid by GDS.Dental Insurance through Guardian starting first of the month after one month after one month of successful employment, premium paid by GDSTeam Bonus - Based on the company meeting annual financial targets.Life Insurance $10,000.  - Company paid Long Term DisabilityPersonal Time Off is accrued at 2.3 hours/week, 15 days per year.  You are eligible for these hours after working 90-days without missing any work time.Seven paid company holidays/year401k Program after introductory period is achieved.Participation in GDS After-Hour Bonus Pay program.  On-call pay of $200.00/week when responsible for primary pager and $100/week for secondary pager.

If you meet the above requirements and are interested in this exciting opportunity, please Apply Online!