INVENTORY RECEIVING AGENT

 

Inventory Receiving Agent

Inventory Logistics Team - Job Description



General Function

This position is responsible for the receiving of all items related to the service shop and field service organization. The parts agent shall be able to receive in all items purchased by parts ordering agents, route product to the appropriate location, accept returned product from service personnel and ship product to vendors, manufacturers, customers or other ESI locations. The receiving agent shall ensure all information required for receiving is correct, information on the service call is accurate and communication occurs to the call support center, field tech, team leader and management. This position requires in-direct supervision.



Education

Required: High School Diploma or GED

Preferred: 2 Year College Degree or better



Experience

Required: At least 2 years inventory / receiving experience in a service industry.

Preferred: At least 3 years inventory / receiving experience in a service industry.



Job Functions

This position will require the employee to perform the following functions:

Accepts deliveries from carriers and/or warehouse



Processes and receive product into the current accounting system



Labels and routes product to the appropriate location (stock, field reps, customers or other ESI locations)



Accepts returned product from service personnel



Packages product for shipment to vendor, manufacturer, customer or other ESI locations



Ensures all information related to the receiving is accurate



Ensures all information related to the receiving is accurate for accounts payable to pay invoices in a timely fashion



Ensures all information related to the receiving is updated on the service call



Performs re-stocking of product in car stocks and on the shelf



Performs physical inventory counts to ensure proper inventory accuracy



Monitors outstanding orders extending past original ETA date, reviews and updates ETA dates in current accounting system



Communicates any information to service personnel, management or customers related to unforeseen problems with orders that may delay the original expected arrival of the product.



Seeks guidance and direction as necessary to perform duties



Demonstrates good judgment in investigating and resolving problems



Respects the confidentiality of the customer, company and other personnel



Keeps supervisor, manager or team leaders informed of problems, potential and actual, that can affect the completion of assigned duties and tasks within a reasonable period of time.



Maintains cooperative working relationships with all company employees and customers



Demonstrates the ability to tactfully handle difficult situations



Makes the best use of time during the course of the day



Consistently shows the ability to recognize and deal with priorities



Reports free time to supervisor and asks for additional assignments



Performs all duties in an independent manner and with little supervision



Always provides proper notification and advance notice of absences



Reports to work on time consistently



Maintains a well groomed, presentable appearance in accordance with the company’s dress code



Able to maintain professional demeanor under stress



Maintain high level of quality of work while multi-tasking several items.



Maintain a high level of accuracy with data entry into the accounting system (currently Great Plains)



Possess reliable transportation to and from work.



Working hours may, on occasion, extend past normal working hours





Performance

This position will be evaluated on an annual basis using the attached performance appraisal in addition to any statistical data to be attained as it relates to performance of duties.



Quarterly coaching will be given in between annual evaluations.



Target receiving volume up to 50 items per day – all items to be processed on the day they are received





Knowledge

Basic knowledge with respect to

Possess excellent customer service skills



Possess intimate knowledge concerning billing procedures for all service types



Possess intimate knowledge of purchasing / ordering practices



Possess intimate knowledge of service types



Possess excellent data entry skills



Possess excellent phone skills for every type of situation



Possess superior listening skills



Possess excellent inter-personal skills



Possess knowledge of receiving practices



Possess intimate knowledge or inventory flow from ordering, allocations and consumption as it relates to the current accounting system



Possess advanced knowledge of a computer with Windows Operating System, Microsoft Office suite, with emphasis on Microsoft Word, Microsoft Excel and Microsoft Outlook.



Possess excellent organizational skills



Possess excellent follow-up skills



Possess excellent math skills



Project and protect a positive company image utilizing organizational, communication and technical skills in everything that is performed.



Must be detail oriented





Performance Skills

Ability to work individually or closely with diverse groups of people, including company employees at all levels, customers, clients, vendors, and other outside professionals



Ability to help resolve customer complaints



Ability to perform multiple tasks simultaneously



Ability to deal with irate customer or technicians in a professional manner



Ability to communicate effectively, orally and written, with customers, coworkers, vendors and supervisors.



Ability to demonstrate time management skills to handle work load



Ability to follow instructions



Ability to thrive in a fast paced environment



Ability to pay attention to details



Ability to approach management if the work load cannot be accomplished due to extenuating circumstances.



Ability to learn quickly





 

 

 

 

Physical

Body Positions

This position requires the ability to sit for prolonged periods of time



This position requires the ability to stand for prolonged periods of time



This position requires the ability to stoop, squat and climb stairs



This position requires the ability and dexterity to operate computers, calculators, copiers, fax machines, telephones and intercoms.



This position may require the use of ladders or platforms to reach elevated areas





Body Movements

This position requires the ability to negotiate around office areas, warehouse areas, and stocking shelves



This position requires the full use of vision in order to navigate and inspect computer screens, computer reports, purchase orders, contracts, invoices, work orders; to read and prepare reports and any applicable correspondence required for the performance of the company’s purpose of business.





Lifting

This position requires the ability to lift products up to 50 lbs



This position requires the judgment of the individual to request help when lifting more than 50 lbs





Tools

This position requires the use of various tools such as razor blades, tape guns, pallet jacks, etc. to perform duties.





Mental

This position requires the ability to read, speak, and write English fluently in order to read and generate reports, to read contracts and instructions, to read and interpret computer screen information, to read and explain pricing, and to read correspondence related to the company’s purpose of business. It also requires the ability to communicate effectively with clients, customers, employees, management and vendors engaged in the company’s business.





Working Conditions

This position involves both an office based environment and a warehouse type environment. Occasionally the requirement to perform duties in other areas or other buildings, or to travel to other company locations to assist in job related duties.





Profile

Must have high energy



Must be flexible



Must be assertive



Must be self confident



Must have a positive attitude



Must be reliable



Must be able to work with little supervision



Must be able to interface with management



Must be a team player



Must be accountable



Must have a warm, friendly and pleasant personal and phone persona



Must be patient



Must be adaptable to changing scenarios



Must be Focused





Behavior

Criticizes Privately, Compliments Publicly – Understands appropriate channeling and will offer complaints to their supervisor only. Is mindful of others and their feelings



Exhibits Appropriate Degree of Humility – Shows consistent discipline to control their ego in all situations. Their confidence is not arrogance that distorts their true skills



Supports Teamwork by Helping Others – Contributes to team goals, is available and willing to help their peers and fully participates in team activities.



Actively seeks better ways – Maintains sensible flexibility and remains open to change. Focus on continuous improvement.



Learns Quickly – Accepts responsibility for their own improvements and exhibits the appropriate levels of determination and zeal in improvement situations.



Supports others in their attempts to deal with change – Understand emotions of others in improvement situations and supports / assists their efforts as they transition with change.



Attempts to solve problems before seeking help – Works to find solutions on their own versus relying solely on others for answers. They contribute ideas and enjoy problem solving.



Proactively grows skills & knowledge – This person feeds on new experiences and building their knowledge and expertise. They seek information and immerse themselves in learning opportunities.



Displays initiative – Possesses the inner desire and commitment to move themselves and their performance forward. Takes appropriate pride in their contributions, and is always looking to make improvements.



Develops a Network of Resources – Understands the value of leveraged resources and tenaciously works to broaden their frequently accessed information and support mechanisms.



Avoids Procrastination – This person pursues goals, improvement, opportunity and achievement. Is not afraid to step up and out. Seeks success and is willing to attempt what others are not.



Attentive to Detail / Highly Organized - Work effort is disciplined and consistent. They desire achievement without confusion or mistakes,



Highly Developed Job Related Skills – Shows consistent discipline to learn and build their competence and confidence. Performs job tasks with ease and precision.





Authority

This position, as with all positions in the company, are authorized to use the training, experience and the judgment of the individual based on empowerment questions located on reverse side of the identification badge required to be worn all times while in any building in the company. The empowerment questions are as follows:



Is it the right thing for the customer?



Is it the right thing for Electronic Systems?



Is it ethical or legal?



Is it something you are willing to be accountable for?



Is it consistent with Electronic Systems basic beliefs?





Reporting Relationships

Works Directly For: Parts Supervisor



Works Indirectly For: All Company Management



Works With: Co-workers in the parts department, all customers and employees





 

 

Management reserves the right to change this job description at any time with or without notice.