IT Help Desk

SUMMARY
Provide support to staff on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Complete application project-based work.

PRIMARY RESPONSIBILITIES Answer staff questions in person and via phone on all company supported applications. Troubleshoot computer problems.   Determine source of computer problems (hardware, software, user access, etc.). Advise staff on appropriate action. Serve as liaison between staff and the technology department to resolve issues. Work one-on-one with staff on application projects. Provide recommendations on company application purchases. Document resolutions for future reference. Other duties as assigned.

 


ADDITIONAL RESPONSIBILITIES
Perform hardware and software installations. Provide on-the-job training to new department staff members. Provide computer orientation to new company staff. Job Requirements

KNOWLEDGE AND SKILL REQUIREMENTS Basic reading, writing, and arithmetic skills required. Advanced knowledge of company supported applications such as Windows, MS Office, Exchange, and others. Ability to learn and support new applications. Work with staff requires interpersonal skills. Bachelor's Degree and 3 to 5 years of application experience.

 
WORKING CONDITIONS Working conditions are normal for an office environment. Work requires almost exclusive work using a telephone and computer.

 
FULL BENEFITS: Medical (available first of the month after date of hire) Dental (available first of the month after date of hire) Vision (available first of the month after date of hire) Rx Coverage (available first of the month after date of hire) Short term disability Long term disability 401K Paid Vacation Paid Holidays Tuition Reimbursement Work/Life resources

Drug Free Work Environment and Background Checks are conducted!