IT Support Instructor

Year Up is a one-year, intensive training program that provides urban young adults 18-24 with a unique combination of technical and professional skills, college credits, and a paid corporate internship.

 

The IT Support Instructor role is a year-round, full-time position that incorporates teaching, curriculum development, advising, group facilitation, and committee work. Working in collaboration with other academic staff, the instructor will teach Introduction to Computer Applications and Computer & Network Support I & II from an existing but evolving curriculum. Emphasis in the classroom is on the students learning from each other and through their own curiosity, not just from the teacher.

 

Every instructor at Year Up is more than just a technical trainer. The foundation of our business model is high support and high expectations for our students. As such, instructors spend much of their time guiding students in professional behavior, helping to build their confidence, and advising them on choices (personal, professional, and educational) that will help them to reach their goals.

 

Instructors participate in committees, site meetings, and other activities that enable our organization to operate and grow successfully. At Year Up, IT instructors also serve as part-time on site tech support for the Year Up staff.

 

Our success to date is measurable: over 85% of our graduates are employed, at an average rate of $14+/hour, within six months of graduation.

 

Qualifications:

 A passion for working with urban young adults, an unshakeable belief in their potential, and confidence in one's ability to make a difference Ability to function well in a fast-paced, entrepreneurial and evolving cultureVery strong communication, teamwork and professional skills Intermediate- to expert-level proficiency in Microsoft Office, Windows networking & troubleshooting, TCP/IP basics, and PC hardware support Bachelor's (or Master's) degree in a related field Interest in working closely with a small team to support a growing program.

 

At least two of the following:

 Experience working with a similar populationTechnical training and/or classroom teaching experienceTechnical certification (A+, MCSA, MCSE, etc.) and/or experience in an IT support role

 

Year Up offers outstanding benefits and a competitive salary commensurate with experience. To apply, please send your resume to Jessica Cogan at jcogan@yearup.org along with a cover letter addressing why you would like to join Year Up, how your experience has prepared you for the challenge of this role, and how you heard about the position. To learn more about our program, please visit www.yearup.org.