Manager, UNIX Services

Friendly Atmosphere; Competitive Salaries; Environmentally Conscious; Opportunity to Develop and Advance? Corporate Express is a place where technology melds with an innovative business strategy, a place of excitement, vision, integrity and dedication to a higher standard.What makes Corporate Express unique? Our global presence, ease of online purchasing, furniture expertise in each market, competitive pricing and ?hands on? approach to working with our customers sets us apart from our competitors. By providing one source for all business needs, we position our clients for success by permitting them to focus on what?s most important to their business. To learn more, check us out at www.cexp.com! PURPOSE: Responsible for directing the management and support of UNIX and Enterprise Storage Systems Computing Organization and for providing a high-quality, cost-effective processing environment that contributes to achieving corporate and divisional business goals. This individual has strong business management skills, and provides vision and proactive/problem-solving skills relating to current and future systems needs. This individual is a creative innovator and a hands-on manager capable of managing a diverse technical staff and resources in multiple projects through all life-cycle phases in accordance with established direction and standards. Articulates a technical vision that coincides with and fully supports the overall business planning process.ESSENTIAL DUTIES AND RESPONSIBILITIES: in order of importance. Other duties may be assigned. o Build, develop, and manage systems engineering organization, including organizing the development of operating system technical support, operational software/systems programming, and server and storage hardware platform capabilities o Support, maintain, and collaborate with Technical Architecture teams to articulate a technical vision that coincides with and fully supports overall business planning process o Establish concise and measurable organizational goals that are consistent in supporting corporate objectiveso Participate in departmental, division, and corporate strategic and tactical planning processeso Define and monitor multiple project priorities and provide technical and administrative supervision; ensure appropriate management is apprised of operational status of projectso Develop and monitor operating budgeto Ensure a stable systems performance environment; undertake performance monitoring/analysis, identify and resolve bottle-necks, resolve problems, and produce performance reports for management and process owners; provide business application users and management with a well-tuned environmento Provide appropriate hardware/software resources for business applications; perform capacity planning, workload modeling/prediction, and purchasing recommendations for new hardware/software upgrades; provide business applications enough resources for their short-term and long-term growtho Ensure data pertaining to the status of problems and service requests is entered into problem tracking systems accurately and promptly on a daily basis; provide an up-to-date picture of service delivery status and backlog o Ensure environment is updated with current, stable versions of software products; maintain currency with operating system and support software; plan and implement major software upgrades; ensure change management procedures and methodologies are implemented and followed; provide a current, well-managed operating environment for production processing and application developmentPRIMARY INTERACTIONS: o Reports to Director - Systems Operations Serviceso Directs the activities of subordinates managing related individual functional areaso Works directly with all areas in IS; has a close working relationship with IS peer groupso Communicates with departmental and business managers, as well as project managers and leaders, to define and support initiatives and solutions; user interaction at all levels of management is key to establishing present and future information needs, service requirements, and managing expectationso Closely coordinates with those managing other computing architecture groupso Participates in presentations to senior managemento Frequent contact with major hardware/software vendors to discuss products, pricing, support, troubleshooting, etc.o Has regular communication with other companies, consultants, and industry trade groups on technology issueso Attends conferences and user groups; belongs to professional organizations SUPERVISORY RESPONSIBILITY: o UNIX Services Teamo Enterprise Storage TeamCOMPETENCIES: o Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of user trust and confidenceo Solid project management skills and experience managing multiple medium to small projects in a cross-functional environmento Excellent oral and written communication skills; ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding is critical to success in the positiono Strong interpersonal skills at all levels of management and ability to lead and motivate employees/teams to apply skills and techniques to solve dynamic problemso Ability to effectively adapt to rapidly changing technology and apply it to business needso Strong vendor management and negotiation skillsEDUCATION and/or EXPERIENCE: o Bachelor's degree in Computer Science or related discipline; equivalent experience acceptableo Minimum of seven years of systems operations experience, including extensive knowledge of hardware and softwareo Experience in managing an organization of 10+ employees with an annual budget exceeding $6 million.o Demonstrates experience in determining business processing directions and developing responsive technical environments to support the business directiveso Experience in effectively communicating with users, employees, and senior managementTRAVEL: Not required for this position.RELOCATION: Not available for this position.Corporate Express is an Equal Employment Opportunity/Affirmative Action employer that promotes work force diversity and hires without regard to race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, veteran status or other protected status. 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