Mid-Level Laptop Support Specialist - Secret Clearance

Position Title:  Mid-Level Laptop Support Specialist
Clearance Required:  Active Secret Clearance

Job Description:
The Mid-Level Laptop Support Specialist will support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all laptops and equipment while ensuring its optimal performance. The person will also troubleshoot Laptop and PC components and support replacement of hard drives, CD-ROMS, NICS problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, PKI, Citrix interface, commercial and custom applications. He or she will serve as a point of contact for troubleshooting hardware/software Laptop and printer problems.

Responsibilities:
-Help to support a LAN/WAN system using TCP/IP including connectivity to mainframes in both classified and unclassified environment
-Coordinate and perform laptop configuration
-Provide technical and software support to end-users
-Provide laptop support and CITRIX support
-Provide PKI support to laptop customers in house and remotely
-Provide technical assistance and training to end-users
-Evaluate computer hardware and software
-Assist the client in solving laptop computer-related and networking issues
-Maintain and repair laptop, computers and peripherals
-Install, configure, diagnose, repair, maintain, and upgrade laptop hardware, software, and related equipment, while ensuring its optimal performance
-Troubleshoot problem areas in a timely and accurate fashion
-Provide reporting and UTT ticketing information
-Maintain working knowledge of products and/or services
-Prepare reports and correspondence as needed
-Enter and track within trouble ticketing system
-Perform other duties as assigned by supervisor

Knowledge/Skills/Abilities:
-Three years of Deskside, Helpdesk, LAN/WAN experience
-Strong Laptop experience and skills
-Knowledge of Windows PC and server configuration and integration
-Knowledge of TCP/IP networking
-A+, MSCE Certification with some college work in Computer Science or related field preferred
-PKI experience
-Citrix Application knowledge and practical experience
-Commitment to excellence and high standards
-Strong organizational skills; able to manage priorities and workflow
-Experience in troubleshooting hardware/laptop issues
-Experience in troubleshooting network components between system segments and understanding of FTP, Traceroute, ping, Telnet, remote login, and other related commands
-Ability to react to high priority problem calls, and interface with a variety of clients
-Excellent oral and written communication skills and the capability to produce detailed programmatic plans and resource assessments
-UTT/Remedy ticketing experience plus
-Proficiency in MS OS: Win2000/2003, Win XP, Lotus Notes, Citrix applications, Enterprise tools for OS deployment, software distribution, back-up and disaster recovery, client setups for Applications, SQL server, backup tape support for servers, file recovery
-Commitment to excellence and high standards.
-Must have active Secret Clearance.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing