Network Operations / I.T. Manager

  Essential Duties:

 Manages all hardware located onsite and at our corporate Network Operations Center,  developing procedures and processes that ensure 99.9% uptime

 Installs, maintains, and monitors the operation of the organization’s local and wide are networks

  Evaluates vendor products in hardware, software, and telecommunications equipment and recommends purchases consistent with the organization’s short and long term objectives

 Recommends and implements LAN  policies and standards and ensures adherence to security procedures

 Performs troubleshooting, diagnosis, repair, and fixes the network regarding hardware and software related issues 

 Develops equipment monitoring schemas which allow quick network and system problem identification and resolution

 IT support, managing the LAN, including set-up and installation of new computers and laptops

Provides technical support for office software

 Maintains in house Phone System and Security Alarm system

 Upgrades network hardware and software components as required

 Installs, upgrades, and configures network printing, directory structures, rights, security, and software on servers

 Troubleshoots network performance issues and creates and maintains a disaster recovery plan

 Recommends upgrades, patches, and new applications and equipment

 Provides technical support and guidance to in-house users

 Documents, diagrams, and log changes, upgrades, and installation of computer networks and software components as needed

 Responds to network related issues during office and non-office hours through company issued pager and cell phone

 Responds to alarm calls triggered by system, datacenter, and/or office’s alarm systems

 

 

 Assists other members of the Engineering /  Operations group to provide highest level of service to employees, vendors, and customers

 Attends meetings to provide input on various network, hardware, and software related issues

 Assist with moving and setting up equipment in the office

 

Key Responsibilities:

• Develop and update program table to increase database efficiencies

• Write software that interfaces with databases to generate reports, provide functionality to customers and employees and communication with CPE devices in field.

• Work with engineering and product management to develop software that interfaces with databases.

• Work with support staff to ensure database and application servers stay online and available 24/7

• Identify and implement hardware and software solutions to accomplish above responsibilities.

Required Skills:

• Database development experience with Postgres and MS SQL

• Must possess strong SQL performance tuning and troubleshooting skills for MS and Postgres SQL server

• Strong stored procedures development skills

• Experience in network performance tuning, indexes, optimization, and replication

• Solid understanding of backup and recovery processes and options available in SQL Server

• Experience developing in C, PHP and ColdFusion

• Strong work ethic and excellent communication skills

• Strong analytical ability and good judgment

• Strong organizational skills and attention to detail

 

Educational Qualifications:  

• Bachelor's Degree in Computer Science/Engineering or equivalent

 

Needed Skills:

· Network Operations Center Management Experience

· Networking and Network Security

· General Windows and Linux administration experience