Networking and Telecommunications Technician L1 (2760)

12800 Corporate Hill DriveSt. Louis,MO 63131 Reference Code 130402 Job Description Networking and Telecommunications Technician L1 (2760) DescriptionFor more than 25 years, Scottrade has been a leader in the stock brokerage industry, a leader in technology, a leader in customer service and a leader in value. Headquartered in St. Louis, Missouri, the firm allows investors to conveniently place trades online while offering the added assurance of America's largest branch office network among online brokerage firms. With Scottrade, investors have the stock trading tools and services they need to take control of their investing needs. Scottrade is proud to provide premium service and deeply discounted commissions to investors of all trading styles and we hope to continue to exceed our customers' expectations by providing the best price, the best service and the best technology. In January of 2008, Scottrade was named one of FORTUNE Magazine's Best Companies to Work for in America. Our corporate culture is based on customer service and employee excellence, and employment at Scottrade means working for a company that is constantly growing. At Scottrade, we believe in customer service, professionalism, and each other. Click here to learn more about Scottrade. POSITION SUMMARY:This position is responsible for provisioning Network Data and Voice connectivity for users to Scottrade's corporate core network and telecomm systems. Responsibilities for this position include installation and configuration support for all user moves, adds, and changes in remote branches as well as the home office. This position will also assist with server connectivity in the Data Center.DUTIES & RESPONSIBILITIES: Monitoring the helpdesk ticketing system for all Network and Telecomm escalated issues. Resolve Tier 1 issues, or escalate to the appropriate group (25%). Interact with vendors to order circuits, assure on time delivery, and act as the first level of escalation from Scottrade (20%). Maintain proper system documentation and diagrams as it pertains to change management and control (5%). Interface with end-users and helpdesk associates to provide training and knowledge transfer (5%). Provide connectivity to servers, end users, and branches through physical cabling and switch configuration, for both the voice and data networks (25%) Troubleshoot and resolve network and voice connectivity issues (15%). Other duties and/or responsibilities as assigned (5%).Required Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, technical drawings and procedure manuals. Ability to write simple business correspondence, such as emails and memos to external customers. Ability to speak effectively and present information and respond to common inquiries or complaints from internal and external customers in person or via phone conversation. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, percentages, ratios, and proportions to practical situations. Intermediate level proficiency with Microsoft Word, Excel and Outlook. Basic proficiency with TCP/IP and Cisco routers & switches. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Required Experience Associate's degree, or equivalent education and/or experience, is preferred. 1-3 yrs experience in field of study required. 1-3 yrs customer service experience required. 1 year experience working with Avaya Phone Switches preferred. CCNA certification preferred Scottrade, Inc., an equal opportunity employer, is committed to inclusion and a diverse workforce. Scottrade is an online brokerage firm that provides customers with a way to inexpensively manage their own investments while still receiving exceptional customer service. Headquartered in St. Louis, Missouri the firm allows investors to conveniently place trades online while offering the added assurance of over 300 branch offices nationwide. Scottrade’s culture is based on customer service and employee excellence. Employment at Scottrade means working for a company that is constantly growing and changing; at Scottrade, we believe in customer service, professionalism and each other. Please visit the Scottrade Career Center for more information about our company. Scottrade, Inc., an equal opportunity employer, is committed to inclusion and a diverse workforce.