Operations/Solutions Manager

CIBER is seeking the expertise of an Operations Manager to serve as the main point of contact for an assigned set of Clients to identify appropriate business and technical solutions.  The OM will define solutions that effectively balance production efficiencies and be the Client advocate.  The OM proactively manages customer centric communications surrounding business requirements, service offering, utilization, project deliverables and service quality, to ensure that the all Client business expectations are met. Responsibilities:· Create, manage and evangelize team processes, practices, programs and systems designed to improve the satisfaction of the assigned Clients and drive service offering iterations based on Client  input· Meet regularly with clients to review state of their business including reviewing scorecards and financials · Drive client satisfaction improvement initiatives · Provide training as appropriate to the team and Clients on the processes, tools and the consumption model for allocation Experience & Education:· 3 years or more working in Data Center Operations is a must · 5 years or more in client relationship management/consulting is a must· BA / BS in Computer Science, engineering, or related field preferred· MBA a plus· Management experience a plus Skills & Ability:· Capability to lead effectively and motivate others to achieve established goals· Experience in systems integration, specifically defining and deploying processes improvements via major systems implementation· Experience in project management, data analysis, and development of business applications using defined methodologies is required· Excellent analytical and organizational skills· Excellent problem resolution, judgment, team building and decision making skills requiredQualified candidates should send their MS Word resume to jllera@ciber.com or apply online through .  Please reference “SMOJL-WA” in the subject line.CIBER Employee Benefits We continuously strive to maintain a competitive benefits package, superior to other companies' programs in our industry.  At CIBER we believe our employees are our most valuable asset. We also believe that benefits are an extremely important part of an employment relationship. Our comprehensive benefits package allows us to recruit and retain the most highly trained and talented professionals in the industry. We know our continued success depends on your satisfaction as our employee, so we work hard to ensure we offer a quality benefits program. · Medical - offers a choice of PPO/HMO plans · Dental / Vision - offer comprehensive benefits including orthodontic care · Disability Protection - short-term and long-term disability · Employee & Dependent Life Insurance – 3xs annual compensation up to $300,000 · Optional Life Insurance - eligible employees may purchase life insurance · Long Term Care Insurance – available to provide specialized care for employee/family · 401(k) Savings Plan – eligible employees may contribute and receive matching based on years of service CIBER, Inc. is a pure-play international system integration consulting company with superior value-priced services for both private and government sector clients. CIBER's services are offered on a project or strategic staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures. Founded in 1974, the company's consultants now serve client businesses from over 65 CIBER U.S. and 11 CIBER Europe offices. With offices in 10 countries, annualized revenue of approximately $950 million and more than 8,000 employees, CIBER's IT specialists continuously build and upgrade our clients' systems to 'competitive advantage status.' CIBER is included in the Russell 2000 Index and the S&P Small Cap 600 Index. CIBER is an equal opportunity employer Location: WA  Status: Full Time, Temporary/Contract/Project Job Category: IT/Software Development Company: CIBER, Inc. Email: Apply by Email Reference Code: SMOJL-WA