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 Products Support Technician

Details
Country: USA
Location: Indiana-Evansville Newburgh, IN 47630
Total applied: 6
Salary/Wage:Salary commensurate with experience. Excellent benefits.
Job Category:Customer Support/Client Care
Relevant Work Experience:1+ to 2 Years
Education Level:Associate Degree
Location:Newburgh, IN 47630
Status:Full Time, Employee
Occupations:Technical Customer Service
Career Level:Entry Level
Relevant Work Experience:1+ to 2 Years
Products Support Technician

Matrix Design Group is seeking an engineer or engineering

technician with 2+ years experience in support of hardware and software

systems. Must have excellent communication, training, problem solving, and

decision making skills.  Some travel required. Panel building experience a plus.

 

Internal Detail:

- Entry-level engineer or engineering tech to handle METS support calls.

- Provide first-level METS support to direct customers and 2nd level support

to distributors (some after-hours work required and will need to be

'on-call')

- Work closely with METS development to identify support issues so they get

addressed in future software releases.

- Work on panel builds and inventory

- Training distributor installation crews and be the distributors install

crews main contact.

- Travel required

- Apply for Products Support Technician

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