Project Manager (Technology & Business Applications), Contact Centers

Job ID: 10089Position Title: Project Manager (Technology & Business Applications), Contact CentersWorking Location: Illinois-DeerfieldEmployment Status: Full-Time RegularRequired Experience: 3 yearsRequired Education: Bachelors DegreeJob Description:Walgreens is the nation’s largest drugstore chain with fiscal 2007 sales of $53.8 billion. The company operates over 6,000 stores in 49 states and Puerto Rico.With 500 store openings per year, Walgreens will operate over 7,000 stores by 2010. Walgreens is expanding its health care services beyond traditional pharmacy through Walgreens Health Services, its managed care division, and Take Care Health Systems, a wholly-owned subsidiary that manages convenient care clinics inside drugstores. Walgreens Health Services assists pharmacy patients and prescription drug and medical plans through Walgreens Health Initiatives, Inc. (a pharmacy benefits manager), Walgreens Mail Service Inc., Walgreens Home Care Inc., and Walgreens Specialty Pharmacy LLC. Ranked 2nd among food and drug retailers on Fortune's "Most Admired Companies in America" list. We offer challenging and rewarding opportunities in a friendly, diverse, inclusive and respectful environment, with excellent benefits including:• Company-matched profit sharing contributions• Stock discount purchase program• Employee discount plan • Flex-pay• Medical/Dental planAs the nation's leading pharmacy, we seek highly professional individuals to fill key positions at Walgreens, ensuring our leadership and taking us to even higher levels of growth, profitability, innovation and customer service. Walgreens is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds. Walgreens promotes and supports a drug-free and smoke-free workplace.Essential Skills:Has project management responsibilities to include: defining deliverables; assigning roles/responsibilities; creating a detailed project plan with associated milestones; educating the combined team on the change control process; creating and executive and team calendar of events (e.g. for progress reporting), and driving organizational understanding.Prepares cost and time estimates on designated efforts. When acting as project leader, prepares project plans and contingency plans, and monitors and controls project activities against these plans.Performs detailed call flow optimization analysis of current state environments in inbound and outbound customer care facilities and compares it to the target state in order to create a gap analysis, and recommend solutions.Responsible for developing business requirements, and may perform necessary tasks to coordinate, test, implement, and maintain software applications.Meets with managers, directors, and executives of user departments to determine system needs, resolve problems, and explore potential new business or technical solutions and options.Responsible for performing research and analysis of business problems, developing recommended solutions, and formulating project scope and objectives.Evaluation of processes for the customer care center applications to identify inefficiencies and recommend technical or automation of solutions. Prepare evaluations of existing systems in order to coordinate subsequent enhancements or redesign to improve productivity, minimize costs, and improve service.Maintains knowledge of and complies with the IT Department’s standards, policies, and practices concerning quality assurance, data security, and disaster recovery.Audits own performance and recommends own objectives and standards of performance.Works concurrently on multiple high-level, complex projects. Maintains flexibility to perform multiple tasks effectively for all areas of specialization on a dynamic basis.Qualifications:Experience in the IT industry requiredStrong project management experience (3-5 years) required3-5 years call center experience preferredCommunication, organization skills, time management, demonstrated leadership skills, coaching and development, conflict resolution.Microsoft Suite of ToolsBachelor’s degree in business or technology related field proffered and/or equivalent experience..Additional Information: Travel Percentage: 35% Company: Walgreens Location: Deerfield, IL 60015 Status: Full Time, Employee Job Category: IT/Software Development Career Level: Entry Level Education Level: Bachelor's Degree Company: Walgreens Reference Code: PCK347-39333