Regional Sr. Server/Hardware Engineer - San Francisco, CA

Position Title: Regional Sr. Server/Hardware Engineer

Location:  San Francisco, CA

***Must have an -Active Top Secret Clearance***

Job Description:
The Regional Senior Server / Hardware Engineer will support and maintain in-house technology equipment and IT assets, and will serve as the initial point of contact for troubleshooting hardware/software PC and printer problems for remote sites in an assigned region, acting as backup coverage to other three support regions within a large government environment. This includes installing, configuring, diagnosing, repairing, and upgrading all software, hardware and equipment while ensuring its optimal performance. The person will also troubleshoot PC components and support replacement of hard drives, CD-ROMS, NICS problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Responsibilities:
installing, maintaining, upgrading and repairing workstations, peripherals and software, while ensuring its optimal performance;
providing technical and software support to end-users;
providing technical assistance and training to end-users;
evaluating computer hardware and software;
notify appropriate IT staff of more serious network/infrastructure problems and work with them toward resolution;
work with staff to keep accurate logs/inventory of all software and hardware.
collaborate with other engineers, users, and client managers in identifying requirements, specifications, and project planning activities;
prepare reports and correspondence as needed;
document and troubleshoot problem areas in a timely and accurate fashion;
enter and track within trouble ticketing system;
provide daily and weekly reports to management as directed; and
perform other duties as assigned by supervisor.

Requirements:
Active Top Secret Clearance
A positive customer service attitude
Bachelor’s degree in a related discipline such as computer science, information systems, engineering, or business
4 years experience as sr. help desk or sr. technical support experience, with demonstrated LAN /WAN experience and knowledge of TCP /IP networking.
Knowledge of Microsoft Active Directory and Windows PC and server configuration and integration.
Remote tooling and SMS 2003
Remedy ticketing system experience.
Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Experience in troubleshooting hardware issues and components, including PCs, servers and routers
Experience in troubleshooting network components between system segments and understanding of Traceroute, Telnet, SMS and other related commands
Advanced knowledge of MS Windows, MS Office products, MS Active Directory, NetBackup DataCenter, and Network Appliance
Ability to react to high priority problem calls, and interface with a variety of clients with minimal direction and to work concurrently on multiple projects
Excellent oral and written communication skills and the capability to produce detailed programmatic plans and resource assessments
Microsoft (MCSE 2003) and/or Cisco (CCNA, CCDA, and CCDP) certifications a plus
Ability to support on-call / emergency travel, in addition to regularly scheduled travel for rotational site support
Maturity to work independently with remote supervision and communications
Valid Driver’s License and Transportation

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.