SQL Database & Technical Support

Looking for a great career opportunity with continuing education benefits and additional certifications? Come check this opportunity out! This small software company with a national clientele, continues to grow and seeks a talented individual to join their Tech & Client Support group in a SQL Database & Technical Support role.

San Francisco financial district location. Business casual work environment. Close to BART, Muni and the Ferry Building. Receive reimbursement for taking Public transportation.

Enjoy challenging varied work, learn new skills and become an integral part of the team's success. In return, you will receive an outstanding benefit package, the opportunity for continued education, additional certifications and strong career growth. This is a non-exempt status position with overtime compensation.

To Apply: Please email your resume as a WORD document attachment along with your cover letter and target hourly salary requirements. Interviews will take place in our client's San Francisco office. SF Bay area candidates ONLY.

POSITION OVERVIEW
The ideal candidate will be motivated, enthusiastic and ready for new challenges and opportunities. They will work closely with the tech and client support team to enlarge and maintain our existing set of fill-able immigration related forms (for U.S. and many other countries) using proprietary methodologies. They will need to do preliminary testing, identify possible issues, and document solutions for bugs and fixes.

In addition, they will need to map data from the database to specific form fields. A basic understanding of databases is required. A critical eye for formatting and layout is required, as well as meticulous attention to detail.

This individual will participate on project teams for new and revised product interfaces, complete special projects, provide developers with full description of problems, testing of new databases and applications software prior to release, and will optimally be able to draft and proof tutorials and quick reference guides.

REQUIREMENTS
• Bachelor's or Associates degree  or will substitute for appropriate work experience with a preference for Computer Science, Information Technology or a related technical degree. MCP, MCSE, MCT certification is a PLUS.
• Intermediate knowledge of Adobe Acrobat Pro 8.0 and Adobe LifeCycle Designer is a PLUS.
• Familiarity with XML is desired.
• Must understand basic database structures and relationships. (Relational diagram, table, primary keys etcetera.) Experience with Access database or SQL.
• Proficiency with Visual Basic formatting functions is desirable.
• Intermediate knowledge of Microsoft Word 2000 (and newer versions) desired.
• Requires excellent oral and written interpersonal communication skills with a strong positive team oriented attitude. Must be able to speak effectively with both non-technical end-users as well as IT professionals.
• Demonstrated experience in problem resolution and technical problem identification. Helpdesk and/or technical support representative experience a strong plus.
• SQL experience - is a plus. (Basic commands, Enterprise Manager & Query Analyzer)
• Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting.
• Comfortable with working in a large shared office space with individual work-stations.
• Familiarity with U.S. and/or global immigration is a big plus.
• Ability to work typical hours of 7:00- 3:30 or 8:00 - 4:30, Monday -Friday with some overtime required.