Senior Field Engineer - Northeast VA / DC area

Senior Field Engineer - Northeast Virginia / DC area

Park Place International is the leading provider of post-warranty technology maintenance programs in North America for products including IBM, Dell, HP/Compaq, EMC, Sun, and legacy systems like Data General and DEC. Park Place International continues to grow with its emphasis on quality customer service.  We offer cost-effective and flexible Information Technology maintenance programs to meet our customers’ business needs.

As we continue to grow, we are seeking qualified individuals to join our team and work with us to provide the outstanding service our customers have come to expect.

Position Description:

Park Place International is seeking a highly motivated Senior Field Service Engineer to participate in a highly dynamic, team-orientated environment.



This person will have various duties and responsibilities not limited to: Responding to telephone calls, requests for technical support, and technical escalations. Providing, formulating and communicating complex action plans, email and personnel requests for technical support; and the ability to track and monitor problems to ensure timely resolutions and customer satisfaction.




This person must be able to work with minimum supervision and must be familiar with a variety of industry concepts, practices, and procedures.  Perform a variety of functions, multi-task and communicate within a team structure and provide a senior level of problem determination, troubleshooting and escalation skills. This person would also be requested to act as a mentor to less senior support personal and provide expert and professional advice based on knowledge and “real life” situational experiences.




Job Responsibilities:Troubleshoot and resolve customer technology problems on-site. Provide remote customer support as required by the situation. Perform preventative maintenance when required. Install add-ons and upgrades into the customer’s production environment. Deliver customer training to allow efficient use of the products covered under service agreement. Ability to interact with customers while maintaining and growing Park Place International’s vision for customer relationship management. Deliver consistent high quality customer service. Act as liaison between the customer and the Park Place management team.




Required Experience and Knowledge:

Minimum 10 years experience with relation to IT or experience working in IT environment.Alpha, VAX experience IBM, HP or EMC experience required Tape and Disk Storage, SAN experienceHighly motivated, detail oriented and creativeExcellent organizational and customer skillsExcellent communication and interpersonal skills (excellent phone skills are required)Experience in data processing, computer applications, management information system or call center applications and tools Ability to work well under pressure Helpful and proactive manner, with a service oriented attitude Drives issues to resolution and excellent problem-solving skills Ability to work with all levels of the organization Ability to work effectively in a team environment Act as a senior subject matter expert and technical escalation point person




Our company offers a competitive salary and benefits package, including health benefits, time off programs, 401k and life insurance.

 

Park Place International is an Equal Opportunity Employer committed to Affirmative Action and a drug free work environment.  The company provides equal employment opportunities to all persons without regard to race, color, sex, religion, national origin, age, Vietnam era/disabled veteran status, disability, sexual orientation or other bases prohibited by applicable law.

Visit us on the web: www.parkplaceintl.com